Summary
Overview
Work History
Education
Skills
Awards
Affiliations
References
Timeline
Generic

Steven Walsh

Madison,WI

Summary

Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.

Overview

11
11
years of professional experience

Work History

Supervisor, Customer Service

United States Postal Service
Madison, WI
08.2015 - Current
  • Led and managed a diverse workforce of over 88 individuals in an office setting.
  • Facilitated communication during in-person meetings as well as Federal Government Zoom meetings with Upper Management and Peers.
  • Effectively analyzed financial reports and data daily to present accurate information and updates on project upgrading trends and assignments.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Motivated and inspired subordinates to contribute meaningfully in Daily Safety meetings, facilitating a positive and enjoyable atmosphere for peer learning.
  • Possessed exceptional ability to handle complex telephone interactions with grace and professionalism.
  • Maximized customer engagement by ensuring all communication was conducted via their preferred method of contact, leading to a 100% contact rate.
  • Provided guidance and instruction on the company's delivery process and best practices in customer service
  • Ensured regulatory compliance across all business functions.

Acting Station Manager

United States Postal Service
Madison, Wisconsin
03.2021 - 07.2023
  • Established employee schedules and work hours, reviewing employee timesheets to finalize payroll.
  • Closely collaborated with the Supervisory team to quickly identify and mitigate potential risks, enhancing overall safety standards.
  • Continued growth in management skills achieved through participation in company training programs.
  • Implemented strategies resulting in a significant reduction of accidents from 13 to zero during my debut quarter as manager.
  • Fostered an engaging and educational workplace that ensured high employee engagement and boosted staff morale.
  • Enhanced companies' bottom line by promptly attending to their needs through efficient communication, resulting in a monthly sales growth of $34,440.
  • Enhanced the company's serviceability by expanding the delivery territory to encompass newly established streets, while managing precise mapping details and ensuring timely remuneration for over 30 personnel based on their contractual terms.
  • Provided extensive training to supervisors and managers regarding office management.
  • Drove success through continuous improvement, maintaining compliance, and proactively preparing for audits
  • Streamlined operations by utilizing technology platforms such as Microsoft Teams, Zoom, Salesforce, and integrating Artificial Intelligence.
  • Managed stamp inventory and $164k monthly purchasing through quarterly audits.

Postal Carrier

United States Postal Service
Madison, WI
04.2013 - 08.2015
  • Conducted training sessions for newly hired drivers focusing on the company's delivery process and providing exceptional customer service
  • Demonstrated unwavering commitment to punctuality, customer service, and efficiency resulting in superior ratings spanning 48 months. Employed fiscal stewardship techniques along with performance benchmarking of comparable offices leading my local team in securing the number one rank for multiple weeks.

Education

General Studies -

Madison College
Madison, WI

Skills

  • Security Analysis
  • Operations Management
  • Data Analysis
  • Policy Analysis & Improvement
  • Schedule Management
  • Inventory Management
  • Budgeting
  • Supplier Management
  • Compliance Management
  • Engagement Strategy
  • Service Delivery Excellence
  • Project Management
  • Coaching/Mentoring/Advising
  • Staff Development
  • Impactful Communication
  • Warehouse Distribution Management
  • Systems Analysis & Integration
  • Employment & Labor Law
  • Cybersecurity
  • Analytics
  • Computer literacy
  • Data Entry
  • Driving Experience
  • Leadership Experience
  • Microsoft Word
  • Office Experience
  • Organizational Skills
  • Typing
  • Troubleshooting
  • Industrial hygiene

Awards

8/2023 Distinguished service award

Affiliations

  • Home projects and installations
  • Dabble in auto repair
  • Social activities
  • Local Tours

References

References available upon request.

Timeline

Acting Station Manager

United States Postal Service
03.2021 - 07.2023

Supervisor, Customer Service

United States Postal Service
08.2015 - Current

Postal Carrier

United States Postal Service
04.2013 - 08.2015

General Studies -

Madison College

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Steven Walsh