Summary
Work History
Education
Skills
Timeline
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Walt Elliott

Troy,MI

Summary

Inside Sales MRO- technical background -Service Coordinator. I offer foundational distributorship business acumen. Excelling in a fast pace dynamic sales & service environment able to meet and exceed company and customer expectations. Interpersonal people skills set. Guide, develop and supervise service technicians as appropriate. I am committed to promoting a positive productive work environment – sharing & observing best practices. Presidents award for rental goal achievement

Best in Class Service Center award Sales & Service

Work History

Inside Sales Representative

Ingersoll Rand
  • Sales support for parts inquiry to delivery. Accelerate customer response time, coordinate customer base with sales engineers. Monitor, preserve and expedite delivery schedules. Manage customer pricing and discount structures for an assigned territory. Follow up with customers- order status. Create bid proposal and scope of work submittals. Forklift compliance/ Shipping & Receiving / stock transfers- inventory reconciliation- promote internal process requirements
  • Answered approximately 25 incoming calls and emails on customers' questions regarding products, prices, and availability.
  • Set up new accounts, established customer credit and set up payment methods.
  • Used CRM software to maintain detailed contact logs, account records and service reports.

Service Coordinator

Ingersol Rand
  • Generate revenue – Primary point for incoming service calls, address service requests and schedule technicians. Assist customers and service technicians to help resolve parts and or technical issues. Control cost by managing quotations and installation work. Daily review of open order reports for service, maintenance and repair lifecycle. Optimize technician utilization and developed time management skills through service metrics. Maintain and up sell preventive maintenance contracts. Compile and manage customer account data base. Manage compressor rental fleet -delivery, install, maintenance & return inspection.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.

Territory Manager

HI Line
  • Identify and capture opportunities for new business development. Contact and qualify industrial end users, system integrators, mechanical contractors, facility managers and original equipment manufacturers. Present business benefits and proposals to target accounts based on knowledge of their process and understanding of their needs and objectives. Opened new market share above 30%, increased sales volume by 45%, exceed quota requirement for new account openings by 60%.
  • Established successful account relationships by building rapport and maintaining consistent communication.
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.

Education

BBA - Business Administration

University of Phoenix

Skills

  • CRM Software
  • Technical Support
  • Problem Solving
  • Multitasking
  • Time Management
  • Exceptional customer service

Timeline

Inside Sales Representative

Ingersoll Rand

Service Coordinator

Ingersol Rand

Territory Manager

HI Line

BBA - Business Administration

University of Phoenix

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Walt Elliott