Walt Labonte
Portland,OR
Summary
Dynamic professional with a proven track record at West Coast Sober Housing, excelling in crisis intervention and staff training. Skilled in calendar management and exceptional organization, I enhanced resident satisfaction and safety protocols. Known for resolving high-stress situations at Bottle Drop, my approach boosts loyalty and team integration, showcasing my ability to lead and innovate.
Overview
2
2
years of professional experience
1
1
Certification
Work History
House Manager
West Coast Sober Housing
06.2023 - Current
- . Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of housing members by staying informed about their preferences, schedules, and priorities.
- Enhanced peers satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for housing members at all times.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Assisted residents with daily hygiene and living tasks.
- Conducted regular performance evaluations of staff members in order to identify areas for improvement or recognition.
- Trained and mentored new staff on cleaning and safety protocols.
- Established and enforced safety protocols and guidelines for housing members
Customer Service Representative
Bottle Drop
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Ged
Skills
- Calendar management
- Preventive Maintenance
- Exceptional organization
- Staff training
- Crisis intervention
- Appointment coordination
- Event planning
- Behavior modeling
Certification
I have a peer wellness certification
Timeline
House Manager
West Coast Sober Housing
06.2023 - Current
Customer Service Representative
Bottle Drop
01.2023 - Current
Ged
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