Walter Aniban

• Provided excellent customer service by anticipating needs and responding promptly to guests.

• Greeted and accommodated guests, building positive experience from first interaction.

• Demonstrated ability to interact with customers in a friendly and professional manner.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Correctly calculated inventory and ordered appropriate supplies.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

• Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
• Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
• Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
• Established lasting relationships with winemakers, importers, distributors, allowing access to limited-production wines or early releases unavailable elsewhere.
• Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.