Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Walter Bell

Waukegan,IL

Summary

Driven, motivational Shift Leader worked in the customer service industry for the past few years. Dedicated to providing superior guest experience. Enthusiastic and positive leadership approach inspired dedicated, customer-focused teams. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking the flight attendant position. Offering excellent communication and good judgment.

Overview

5
5
years of professional experience

Work History

Shift Leader

Burger King
Gurnee, IL
04.2022 - Current
  • Trained over 50 new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Regulated pricing, inventory count and supply during shift hours.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during our busy summer periods by creating employee schedules and monitoring call-outs.

Host

Cracker Barrel Restaurant
Waukegan, IL
03.2022 - 10.2022
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Recorded available tables after seating each party using specialized seating software.
  • Documented reservations and communicated changes to guests.
  • Answered customer questions about hours, seating and menu information.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

Car Technician

Prolube
Wilmington, NC
03.2021 - 12.2021
  • Test drove vehicles to determine problems and test repairs.
  • Changed vehicle oil and replaced filter.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Assessed vehicle maintenance status and completed needed service.
  • Communicated issues to supervisor and helped develop solutions.
  • Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
  • Operated specialized equipment such as [Type] and [Type] to test electronics and computer control systems.
  • Used [Tool] to complete [Task], increasing daily productivity and streamlining repairs.

Warehouse Worker

Cardinal Health
Waukegan, IL
06.2020 - 11.2020
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Wrapped pallets in shrink wrap prior to loading.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Birthday Party Host

Chuck E Cheese
Wilmington, NC
03.2018 - 05.2019
  • Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
  • Kept facilities clean and prepared party areas promptly for upcoming events.
  • Anticipated needs and responded promptly to guests' requests to maximize satisfaction.
  • Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
  • Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
  • Protected young guests by monitoring activities and maintaining strong perimeter for activities.
  • Delighted young guests with special activities and events such as inflatables and balloon animals.
  • Handled supply ordering and management, budgeting orders carefully to avoid cost overruns without sacrificing quality.
  • Decorated and set tables in accordance with party themes and age groups.
  • Planned parties according to customer specifications.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Directed guests to correct areas for eating, dancing and other services.
  • Took information about guests' party size, led to seating, offered menus and [Action].

Salesman

Shoe Carnival
Wilmington, NC
02.2018 - 03.2019
  • Promoted and up-sold products and services to meet needs of customers.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
  • Trained and mentored new sales representatives.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Referee

Captain Bills
Wilmington, NC
02.2016 - 02.2017
  • Promoted good sportsmanship among players.
  • Explained and taught regulations and rules to players and coaches.
  • Communicated with fans, coaches, players and other umpires.
  • Inspected sporting equipment for compliance with safety and event regulations.
  • Navigated difficult situations, employing [Skill] and [Skill].
  • Trained new umpires through [Action].
  • Notified players, coaches and officiating team of rule infractions and relevant penalties.
  • Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions.
  • Worked [Number] [Type] games and friendly competitions each season for players in [Type] area.

Education

High School Diploma -

Emsley A Laney High School
Wilmington, NC
02.2020

Skills

  • Employee Attendance Monitoring
  • Managing Operations and Efficiency
  • Role Modeling
  • Customer Service Management
  • Team Leadership
  • Security Procedures Adherence
  • Verbal and Written Communication
  • Training Assistance
  • Individual and Team Goals
  • Employee Relationships
  • Hospitality Service
  • Money Transfers
  • Daily Workflows
  • Restaurant Operation
  • Guest Relations Management
  • Guest Greeting and Seating
  • Wheelchair Support
  • Dining Customer Service
  • Wait List Management
  • Team Player
  • Active Listening and Communication
  • Seating Assignment Preparation
  • High-Volume Dining
  • Warm and Welcoming
  • Hospitality Management
  • Teamwork and Collaboration
  • Customer Needs Assessments
  • Safety Inspections
  • Customer Service
  • Guest Satisfaction
  • Phone Inquiries
  • Effective Multitasking
  • Guest Reception
  • Greeting and Seating
  • Attention to Detail
  • Public Speaking and Performing
  • Team Goals
  • Guest Flow
  • Children's Activities Planning

Accomplishments

  • Achieved "offensive player of the Week " in october 2019 2x all conference player
  • Achieved great records and historical wins through effectively helping with my teammates and coaches with a better gameplan to help beat our rival's

Languages

Latin
Elementary
Spanish
Limited Working

Timeline

Shift Leader

Burger King
04.2022 - Current

Host

Cracker Barrel Restaurant
03.2022 - 10.2022

Car Technician

Prolube
03.2021 - 12.2021

Warehouse Worker

Cardinal Health
06.2020 - 11.2020

Birthday Party Host

Chuck E Cheese
03.2018 - 05.2019

Salesman

Shoe Carnival
02.2018 - 03.2019

Referee

Captain Bills
02.2016 - 02.2017

High School Diploma -

Emsley A Laney High School

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Walter Bell