Walter Benitez
Hyattsville,MD
Summary
- Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
- Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
- Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.
Overview
13
13
years of professional experience
Work History
Dispatcher
Empire Auto Parts
11.2013 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking 30+ fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Monitored vehicle locations to coordinate timely arrivals.
Driver
Empire Auto Parts
11.2013 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Customer Service Associate
Pepboys Parts And Auto
01.2011 - 11.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Truck Loader
UPS
09.2011 - 12.2011
- Loaded and strapped shipments into place on trucks.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Lifted and slid packages weighing up 50+ pounds on conveyor belts to transport items.
- Maintained clean and functional warehouse space throughout 5 hour shifts.
Education
High School Diploma -
High Point High School
Beltsville, MD05.2011
Skills
- Work Order Management
- Dispatch Coordination
- Route Navigation
- Routing Orders
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dispatcher
Empire Auto Parts
11.2013 - Current
Driver
Empire Auto Parts
11.2013 - Current
Truck Loader
UPS
09.2011 - 12.2011
Customer Service Associate
Pepboys Parts And Auto
01.2011 - 11.2013
High School Diploma -
High Point High School
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