Walter Best Jr.
Baltimore,MD
Summary
Dynamic operations manager with a proven track record at Walter Best LLC, specializing in enhancing business growth and operational efficiency. Expertise in advanced Excel and exceptional communication skills, driving high client satisfaction and loyalty. Recognized for improving operational processes to elevate the customer experience while maintaining a strong focus on team collaboration and problem-solving. Committed to fostering relationships that contribute to overall company success.
Overview
31
31
years of professional experience
Work History
Trimmer / Processor
Evermore Cannabis Company
05.2022 - Current
- Operated weight scales and packaged products.
- I sealed and prepared orders for delivery.
- Adjusted cutting blade settings according to the specifications of the job order.
- Communicated effectively with co-workers regarding progress on assigned jobs throughout shift hours.
- Wrapped and displayed items in cases following size and appearance standards.
- Performed skilled work with hand tools.
- Followed safety procedures while operating trimmers or other related machinery.
- Ensured that all trimming activities adhered strictly to company guidelines regarding quality standards.
- Verified that all materials used in the process were of the correct type and quality for the job order.
- Adhered strictly to established safety protocols while performing various duties associated with the role of Trimmer.
- Checked machinery and performed routine maintenance to prevent malfunction.
- Maintained accurate records of daily output levels for management review.
Driver
Lyft
01.2016 - Current
- Achieved and maintained a 5-star rating over 8.8 years
- Provided excellent customer service and navigated efficiently to ensure timely arrivals
- Managed cash and digital transactions with accuracy
- Documented daily mileage, gas, and other data.
- Enhanced customer satisfaction by providing courteous and professional service.
- Performed minor vehicle maintenance tasks to prevent disruptions.
- Collected payments for goods delivered or unloaded.
- Adhered to traffic laws and regulations to prevent accidents.
- Picked up clients from specific locations to transport and drop off at destinations.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Kept accurate records of deliveries and customer signatures.
- Delivered goods and services to customers on time and in excellent condition.
- Adapted to changing routes or schedules as required by the employer.
- Utilized GPS and maps for efficient route planning.
CEO
Walter Best LLC
06.2010 - Current
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Drove revenue by cultivating successful client relations.
- Implemented technological solutions designed to improve operational effectiveness.
- Oversee website management, cash handling, POS, inventory, order placement, and customer service.
- Strategically manage operations, finances, and analytics to drive business growth and operational efficiency.
- Coordinate with suppliers and logistics to ensure accurate and timely product delivery.
- Surpassed sales targets via upselling and cross-selling to current clients.
- Partnered with marketing teams on campaigns to enhance brand visibility in target markets.
- Hired, trained, and mentored staff members to maximize productivity.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Identified the needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Driver
HopSkipDrive
05.2024 - 09.2024
- Safely transported children while adhering to safety protocols.
- Coordinated with parents, and the company, to ensure punctual and reliable service.
- Enhanced customer satisfaction by providing courteous and professional service.
- Adhered to traffic laws and regulations to prevent accidents.
- Picked up clients from specific locations to transport and drop them off at their destinations.
- Utilized GPS and maps for efficient route planning.
Driver
DoorDash
06.2021 - 06.2023
- Delivered food and packages with a focus on timely and accurate service.
- Maintained high customer satisfaction through effective communication and reliability.
- Adapted to changing schedules, and optimized routes for efficiency.
- Managed fuel consumption and expenses for vehicle operations.
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS and maps for efficient route planning.
- Delivered packages to customers in a timely and efficient manner.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Managed time effectively to meet tight delivery deadlines.
Salon Booth Owner and Operator
Pamper Me with Jazz
12.1997 - 06.2008
- Developed client relationships and exceeded sales goals through exceptional service.
- Managed customer reports, product representation, cash handling, and inventory.
- Attended trade shows for professional development, and resolved customer complaints to ensure satisfaction.
- Organized events such as trade shows and conferences.
- Hosted special events to boost brand awareness and increase community engagement.
- Prepared staff work schedules and assigned team members to specific duties.
- Maintained relationships with existing clients by providing superior customer service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Set pricing structures according to market analytics and emerging trends.
Customer Service Representative
Aerotek
05.1994 - 12.1997
- Managed data entry, filing, and customer service for both inbound and outbound calls.
- Answered inbound calls, chats, and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Provided excellent customer service to resolve customer complaints promptly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints promptly and efficiently.
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Responded to inquiries regarding products.
Education
Major in Telecommunications -
Morgan State University
Baltimore, MD12.2024
High School Diploma -
C. Milton Wright High School
Bel Air, MD01.1991
Skills
- Operations Management
- Customer Support & Client Services
- Strong Interpersonal and Communication Skills
- Entrepreneurial Spirit
- Proficient in Tableau
- Proficient in Excel
- Proficient in Word
- Proficient in PowerPoint
- Proficient in POS Systems
- E-commerce Platform Expertise
- Precision cutting
- Trimming techniques
- Sanitation practices
- Steady hands
- Finish trimming skills
- Plant identification
- Cannabis regulations
- Account updating
- Scheduling
- Decision-making
- Refund management
- Cultural awareness
- Order fulfillment
- Customer service
- Credit card payment processing
- Merchandise upselling
- Courteous demeanor
- Call center operations
- Call center experience
- Money handling
- Problem resolution
- CRM software
Timeline
Driver
HopSkipDrive
05.2024 - 09.2024
Trimmer / Processor
Evermore Cannabis Company
05.2022 - Current
Driver
DoorDash
06.2021 - 06.2023
Driver
Lyft
01.2016 - Current
CEO
Walter Best LLC
06.2010 - Current
Salon Booth Owner and Operator
Pamper Me with Jazz
12.1997 - 06.2008
Customer Service Representative
Aerotek
05.1994 - 12.1997
Major in Telecommunications -
Morgan State University
High School Diploma -
C. Milton Wright High School
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