Walter Brenes
Orem,UT
Summary
Adept at transforming complex data into actionable insights, I excelled at Accenture by leveraging advanced analytics and database programming skills. My ability to foster team collaboration and provide exceptional remote support has consistently enhanced operational efficiencies. Recognized for my meticulous quality control and effective incident management, I have a proven track record of exceeding employer expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Yba Shirts
Lindon, UT
10.2024 - 12.2025
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Organized warehouse space for efficient storage of products.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Assisted in packaging and labeling of products for shipment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Investigated any reported problems regarding shipping errors or damages.
- Followed established guidelines for picking orders accurately.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Used pallet jacks to move items to and from warehouse locations.
- Operated scanners, computers, and other equipment to track orders.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Packed boxes and stock using organizational guidelines.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
Help Desk Technician
DXC Technology
Heredia , Heredia
04.2021 - 10.2023
- Maintained accurate records of customer interactions and transactions within company database systems.
- Maintained records, logs, and lifecycle documentation of work requests.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Tracked progress of open tickets using the ticketing system until resolution was achieved.
- Developed comprehensive documentation of all helpdesk activities including incident resolution records.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Managed user profiles, security access, and shared file structures.
- Assisted customers by troubleshooting and resolving technical problems.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Reported customer feedbacks to management in order to improve service quality.
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Evaluated software or hardware to recommend improvements or upgrades.
- Ensured that all customer inquiries were answered promptly and professionally.
- Updated and maintained databases with current information.
- Exceeded customer satisfaction by finding creative solutions to problems.
Data Analyst
Accenture
San Vicente , Heredia
06.2019 - 11.2020
- Collected business intelligence data from industry reports, public information or purchased sources.
- Collaborated with cross-functional teams to prioritize business and information needs.
- Worked closely with management to prioritize business and information needs.
- Created or reviewed technical design documentation to drive accuracy of reporting solutions.
- Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
- Created data visualizations and reports for management, showcasing findings and recommendations.
- Created and designed business intelligence databases, spreadsheets or outputs.
- Implemented new data analysis methodologies and data visualization techniques.
Education
Graduate Certificate - CISCO (CCNA)
UNED
Costa Rica12-2019
English Diploma - English Language
European Academy
Costa Rica 11-2018
High School Diploma -
Centro De Innovacion Educativa
Moravia12-2014
Skills
- Team work
- Ticket management
- Data processing
- Remote system analysis
- Incident management
- Remote support
- Computer workstation setup
- Network support
- IT service management (ITSM) oversight
- Visual data representation
- Excel functions
- Database programming and SQL
- Informatica platform
- Data filtering
- Cycle counting
- Shipping and receiving
- Quality control
- Picking and packing
- Team collaboration
- Warehouse operations
- Multitasking and organization
- Verbal and written communication
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- CCNA CERTIFICATION
Timeline
Warehouse Worker
Yba Shirts
10.2024 - 12.2025
Help Desk Technician
DXC Technology
04.2021 - 10.2023
Data Analyst
Accenture
06.2019 - 11.2020
Graduate Certificate - CISCO (CCNA)
UNED
English Diploma - English Language
European Academy
High School Diploma -
Centro De Innovacion Educativa
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