Summary
Overview
Work History
Education
Skills
Timeline
Generic

Walter Brown Jr

Kyle,TX

Summary

Customer Success professional with over 10 years of experience managing client portfolios, troubleshooting technical issues, and leading contract negotiations. Skilled at building strong stakeholder relationships from operations staff to executives, de-escalating critical situations, and ensuring retention and account growth. Experienced in onboarding and training clients, managing escalations in real time, and collaborating with product and engineering teams to advocate for customer needs. Proven track record of driving measurable results across SaaS, telecom, and real estate, with expertise in contract renewals, upsells, and customer expansion. Holds a Commercial Real Estate Certification, blending business development and customer success expertise with technical aptitude.

Overview

17
17
years of professional experience

Work History

Realtor

Coldwell Banker Realty
Austin, TX
05.2025 - Current
  • Manage residential and commercial client portfolios, ensuring smooth, end-to-end transactions.
  • Negotiate high-value contracts and guide clients through financing, inspections, and closings.
  • Earned Commercial Real Estate Certification, expanding expertise into acquisitions, leasing, and investment sales.
  • Build and maintain long-term client relationships, generating repeat business and referrals.

Realtor

Orchard
Austin, TX
03.2020 - 05.2025
  • Helped over 100 clients achieve their real estate goals from consultation to closing.
  • Closed $30M+ in transactions while maintaining a 95% satisfaction rate.
  • Led contract negotiations, ensuring favorable outcomes for buyers and sellers.
  • Designed and executed marketing strategies that boosted visibility and accelerated sales timelines.
  • Built lasting client partnerships that generated referrals and portfolio growth.

Senior Specialist

SpaceCraft
Austin, TX
10.2018 - 01.2020
  • Supported SMB clients on a SaaS platform, training users and ensuring adoption best practices.
  • Handled technical support escalations, collaborating with engineering to resolve issues quickly.
  • Created documentation and client communications, improving retention and satisfaction.
  • Partnered with sales on renewals and upsell opportunities.

Inbound Customer Service Representative

CenturyLink
San Marcos, TX
09.2017 - 10.2018
  • Managed high-volume customer accounts, resolving technical and billing escalations in real time.
  • Delivered personalized solutions under pressure, strengthening retention and loyalty.
  • Navigated complex client concerns, providing empathetic support and de-escalating conflicts.

Sales Representative

Web.com
Austin, TX
06.2015 - 09.2017
  • Onboarded customers to SaaS products, provided training, and resolved platform issues.
  • Maintained long-term client relationships, improving retention and satisfaction scores.

Manager

Cash America Pawn
Austin, TX
12.2008 - 06.2015
  • Directed daily operations and led a team in a high-volume retail environment.
  • Negotiated contracts, handled escalations, and implemented strategies to maximize customer satisfaction.

Education

Computer Engineering -

ITT Technical Institute
Austin, TX
03.2008

Skills

  • Customer Success & Retention
  • SaaS Support & Troubleshooting
  • Contract Negotiation & Renewals
  • Stakeholder Relationship Management
  • Escalation & Crisis Management
  • Client Training & Onboarding
  • Cross-Functional Collaboration
  • Commercial & Residential Real Estate Transactions

Timeline

Realtor

Coldwell Banker Realty
05.2025 - Current

Realtor

Orchard
03.2020 - 05.2025

Senior Specialist

SpaceCraft
10.2018 - 01.2020

Inbound Customer Service Representative

CenturyLink
09.2017 - 10.2018

Sales Representative

Web.com
06.2015 - 09.2017

Manager

Cash America Pawn
12.2008 - 06.2015

Computer Engineering -

ITT Technical Institute

Similar Profiles

CREATE PROFILE