Walter Cabrera Gonzalez
Team Leader
Austin,TX
Summary
International Marketing graduate with a passion for leadership and communication, which I believe are key for excelling in the workplace and thriving in international logistics and intercultural business relations.
Overview
8
8
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Team Leader
The Office Gurus
San Salvador, El Salvador
05.2021 - 12.2024
- Leading Brident Dental’s top-performing customer support team in El Salvador, promoting motivation and commitment among agents to achieve excellence in appointment bookings.
- Providing personalized one-on-one coaching to agents, auditing daily and weekly calls to maintain quality standards, designing action plans, and addressing performance challenges. Additionally, managing payroll and handling administrative tasks with financial impact.
Tech Support Agent Portuguese
Foundever
San Salvador, El Salvador
02.2019 - 12.2019
- Providing exceptional tech support in Portuguese to PlayStation users in Brazil.
- Providing exceptional customer service and technical support to PlayStation users via phone, chat, and email, resolving inquiries related to account management, game functionality, console issues, and network services.
Hilton Hotels Sales Agent
Teleperformance
San Salvador, El Salvador
12.2017 - 02.2019
- Delivering optimal customer service at Hilton Hotels call center, leveraging sales skills to assist guests in booking their perfect stay and securing reservations.
- Providing outstanding support to guests, addressing inquiries, reservations, and special requests via phone, email, and chat.
- Assisting guests with check-in/check-out procedures, room upgrades, billing questions, and special accommodations, ensuring smooth and efficient processes.
Human Resources Assistant
G.S. Inversiones
San Salvador, El Salvador
10.2016 - 12.2017
- Supporting the recruitment team through job fairs, interviews, and the hiring process, while managing human resources documentation, policies, meetings, and training sessions.
Education
Bachelor of Arts - International Marketing
University of El Salvador
El Salvador 05.2001 -
Skills
Leadership
Communication
Windows & iOS Operating Systems
Microsoft Office
Work Force Management
Social Media Management
Problem-solving
Mentoring
Analytical thinking
Call center operations
Certification
Certification in International Portuguese Language, Embassy of Brazil in El Salvador, 04/10/20
Additional Studies
Creativity and Commercial Advertisement Classes, Creative School 'La Ducha'
Timeline
Team Leader
The Office Gurus
05.2021 - 12.2024
Tech Support Agent Portuguese
Foundever
02.2019 - 12.2019
Hilton Hotels Sales Agent
Teleperformance
12.2017 - 02.2019
Human Resources Assistant
G.S. Inversiones
10.2016 - 12.2017
Bachelor of Arts - International Marketing
University of El Salvador
05.2001 -
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