Summary
Overview
Work History
Education
Skills
Timeline
Generic

Walter Callahan

Conway,AR

Summary

Dynamic professional with extensive experience in customer service at Best Western Hotel, excelling in problem-solving and time management. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in scheduling and team collaboration, ensuring seamless operations and positive experiences for clients and guests alike.

Overview

2026
2026
years of professional experience

Work History

Front Desk Receptionist

Best Western Hotel
03.2020 - Current


Greeted and assisted visitors, ensuring a positive first impression of the organization.

  • Managed incoming calls, directing them to appropriate staff or departments efficiently.
  • Scheduled appointments and maintained calendars for office personnel, optimizing daily operations.
  • Processed mail and packages, coordinating with delivery services to ensure timely distribution.
  • Managed guest check-in and check-out processes efficiently, ensuring smooth arrivals and departures.
  • Resolved guest inquiries and complaints promptly, enhancing customer satisfaction and loyalty.
  • Coordinated room assignments and maintained accurate reservation systems to optimize occupancy rates.

In Home Caregiver

Self-employeed
05.2010 - 06.2020
  • Provided personalized care plans tailored to individual client needs and preferences.
  • Assisted clients with daily living activities, enhancing overall quality of life.
  • Administered medications and monitored health conditions, ensuring compliance with medical directives.
  • Coordinated with healthcare professionals to facilitate communication and continuity of care.
  • Developed engaging activities that promoted mental and physical well-being for clients.
  • Implemented safety measures, reducing risks in home environments for vulnerable individuals.
  • Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.

Banquet Server

Marriot Hotel
2003 - 2010
  • Set up banquet spaces efficiently to ensure optimal guest experience.
  • Served food and beverages promptly, maintaining high service standards.
  • Assisted in coordinating event logistics with team members for seamless execution.
  • Managed table settings and decorations according to specific event themes.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Cleaned and organized banquet areas post-events, adhering to safety protocols.
  • Monitored guest needs throughout events, providing exceptional customer service.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Trained new servers on service techniques and operational procedures effectively.

Landscape Construction Foreman

Lynn's Construction
1997 - 2010
  • Supervised daily landscape maintenance operations, ensuring adherence to project specifications and timelines.
  • Trained and mentored junior staff on equipment usage and safety protocols, enhancing team efficiency.
  • Implemented quality control measures to improve plant selection and installation processes, elevating project standards.
  • Coordinated with clients to understand design preferences, translating them into actionable landscaping plans.
  • Conducted regular site inspections to ensure compliance with safety regulations and industry best practices.
  • Managed resource allocation for multiple projects, optimizing labor and materials for cost-effective solutions.

Truck Driver

Jay's Trucking
1986 - 1997
  • Operated commercial vehicles safely over long distances, adhering to traffic regulations and safety protocols.
  • Conducted pre-trip inspections to ensure vehicle compliance with safety standards and operational readiness.
  • Managed delivery schedules efficiently, coordinating with dispatch to optimize routes and minimize delays.
  • Maintained accurate logbooks documenting driving hours, mileage, and cargo details as per regulatory requirements.
  • Loaded and unloaded cargo using appropriate equipment while ensuring weight distribution met safety guidelines.
  • Communicated effectively with clients regarding delivery status and addressed any issues that arose during transport.

Education

Certificate of Technical Studies - Certified Nurses Aid

St. Mary's Regional Medical Center
Russellville, AR
01-2012

CDL -

Jay's Trucking
Springdale, AR
01-1986

Shirley High School
Shirley, AR
01-1982

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Problem-solving skills
  • Team collaboration
  • Scheduling

Timeline

Front Desk Receptionist

Best Western Hotel
03.2020 - Current

In Home Caregiver

Self-employeed
05.2010 - 06.2020

Banquet Server

Marriot Hotel
2003 - 2010

Landscape Construction Foreman

Lynn's Construction
1997 - 2010

Truck Driver

Jay's Trucking
1986 - 1997

Certificate of Technical Studies - Certified Nurses Aid

St. Mary's Regional Medical Center

CDL -

Jay's Trucking

Shirley High School