Walter Christopher Jr.
Edgewood,MD
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
14
14
years of professional experience
Work History
Police Officer
University Of Maryland, Baltimore
Baltimore, MD
11.2020 - Current
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Answered emergency calls for help from citizens and business owners.
- Apprehended offenders and conducted interviews and interrogations.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Supervised crowds at busy events to prevent injuries and property destruction.
Deputy Sheriff
Baltimore County Sheriffs Office
Towson, MD
12.2018 - 11.2020
- Serves civil and criminal process papers to include but not limited to summons, subpoenas, civil and criminal citations/warrants, and writs (execution/possession).
- Levies and seizes property on judgments; arranges for the sale of seized property as ordered by the court.
- Serves arrest warrants and judgments; makes arrests on criminal bench warrants and civil body attachments.
- Provides accurate, complete and concise testimony in courts of law in a professional manner and in appearance as a representative of the Baltimore County Sheriff's Office.
- Provides court ordered protection of persons for various public and private assignments.
- Safely operate a county radio equipped vehicle.
- Writes clear and factual written reports.
- Performs traffic control enforcement. Issues warnings and citations for moving violations.
- Serves, in some instances, as 1) a back-up responder to assist Baltimore County Police units, 2) a first responder to an on-view situation, circumstance or condition requiring law enforcement intervention.
Correctional Officer
Baltimore County Department Of Corrections
Towson, MD
10.2014 - 11.2018
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Auxiliary Police Officer
Baltimore County Police Department
Towson, MD
03.2012 - 01.2015
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Conducted searches of individuals, vehicles and premises.
- Monitored criminal activity in community to identify suspicious activity.
- Responded to emergency calls to provide assistance to citizens in need.
Parking Enforcement Officer Supervisor
Baltimore County Government
Towson, MD
05.2014 - 10.2014
- Wrote and issues citations or warnings to owners of vehicles.
- Filled out daily log of citations and warnings issued and submitted list to supervisor at end of shift.
- Maintained accurate and detailed logs of all events during each shift.
- Checked listings of vehicles to be booted or towed and completed necessary forms and boot placement on vehicles.
- Prepares and submits accurate performance activity logs and reports concerning citation issuance, citations voided etc. as required.
- Monitors lists of vehicles eligible for impoundment and coordinates impoundment with Baltimore County Police and the Parking/Red Light Enforcement Section.
- Maintains the highest level of customer service in all interactions with the public.
Customer Service Agent/Safety & Security Agent
IKEA
White Marsh, MD
08.2012 - 05.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Inbound call center. Assist customers with questions regarding their purchase or future purchase at the store. Answer any questions about the store policy's or home delivery, product information. Send out missing hardware customer for the product. Safety & Security agent promotion: conducting fraud calls on online orders from customers. Conducting daily inspections on the building and co-worker audits. Creating new hire badges and operating the CCTV camera system
Education
Associate of Applied Science - Police Science
The Community College of Baltimore County
Dundalk06-2019
High School Diploma -
Lansdowne High School & Academy Of Finance
Baltimore, MD06-2003
Certificate in Finance Studies - Finance
National Academy of Finance
Baltimore, MD05-2003
Skills
- Criminal Investigations
- Firearms Training
- Staff Scheduling
- Conflict Resolution Tactics
- Motor Vehicle Operation
- Law Enforcement
- Active Listening
- Criminal Law
- Safety and Security
- Dock Loading
- Microsoft Office
- Safety Awareness Proficiency
- Self-Defense
- Customer Inquiries
- Basic First Aid
- Customer Satisfaction
Quote
Nothing Kills you faster than your own mind. Don't Stress over things that are out of your control.
Timeline
Police Officer
University Of Maryland, Baltimore
11.2020 - Current
Deputy Sheriff
Baltimore County Sheriffs Office
12.2018 - 11.2020
Correctional Officer
Baltimore County Department Of Corrections
10.2014 - 11.2018
Parking Enforcement Officer Supervisor
Baltimore County Government
05.2014 - 10.2014
Customer Service Agent/Safety & Security Agent
IKEA
08.2012 - 05.2014
Auxiliary Police Officer
Baltimore County Police Department
03.2012 - 01.2015
Certificate in Finance Studies - Finance
National Academy of Finance
High School Diploma -
Lansdowne High School & Academy Of Finance
Associate of Applied Science - Police Science
The Community College of Baltimore County