Walter Dorme

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• I answer the phone take down orders or answer questions for customers.
• I seat diners as well or take orders for customers who want to place a takeout order.
• I bag takeout orders ready to be picked up by customers or delivery drivers.
• I replenish dressings or vegetables that complement the food that is sold at the restaurant and bar.

• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Addressed customer concerns promptly and effectively, resulting in improved brand loyalty.
• Assisted clients in troubleshooting technical issues, resulting in reduced returns and exchanges.
• Enhanced customer satisfaction by providing personalized recommendations on mobile devices and plans.
• Opening new accounts & upgrading phones for new & existing customers.
• Pitching phone promos tailored to customer needs.
• Email daily reports on the money made, the phones, and accessories sold.
• Inventory updates open and closing shifts.
• Key holder for opening and closing shifts. Making sure my store location opens and closes on time. As well as the security alarm being set correctly.

• Supervisor/Manager: Moises A
• (845) 623-5700
• Setting up New accounts with phone plans, new phones, along with phone insurance.
• Selling phone accessories
• Answering phone calls by customers, making phones calls to existing customers, and recommending promos tailored to them.
• Responsible for troubleshooting phones for new or existing customers.
• Staying up to date on phone promos and important information for my customers.
• Staying up to date on Inventory at my store location.
• Responsible for bank deposits and change needed for my store.
• Emailing my boss for the daily report of what was sold and how much money was made.
• Keyholder for my store location. I was responsible for opening and closing my store on time. As well make sure the alarm system was set accordingly.

• Supervisor/Manager: Ramadan K
• (845) 623-3161
• I was a cashier at Staples and responsible for ringing out customer items and returning them as well.
• I was also responsible for opening different packages and putting items that Staples sell on the floor.
• I provided expertise on tech devices that staples sell.

• Supervisor/Manager: Elizabeth M
• (845) 623-1942
• At Five Below, my job was to ring out customers for items they decided to purchase as well as return items they no longer want.
• I was responsible for putting returned items away, as organizing the store through out my work shifts.
• I also stocked beverages in our drink coolers.
• I was responsible for answering the phone and providing answers to various questions by customers.

• Cashier, Maintenance, Footwear, sporting goods
• Supervisor/Manager: Andy G
• (845) 624-6700
• Responsible for ringing out items for purchase by customers, as well as returning items they no longer needed.
• I was also responsible for answering calls and providing necessary information over the phone to customers.
• I also provided maintenance as far as mopping the store cleaning bathrooms and the break room.
• I also provided flexibility by covering the Sporting goods department and the footwear department. My expertise was always catered to the need of the customer, whether it be the size of a baseball glove in sporting goods or the shoe size in footwear.

Associate’s Degree in Business Administration.

Supporting and overseeing teams

Implementing plans for successful business operations.

I studied marketing and finances as well.

I studied all subjects from History, English, Health, Math, Science, Physical and Music education.