Walter Fontenot
Watauga,TX
Summary
Professional Make Ready Technician with strong attention to detail and problem-solving skills. Highly reliable in ensuring units are ready for occupancy, performing repairs, maintenance, and quality checks. Strong focus on teamwork and adaptability to changing needs, ensuring efficient turnaround times. Proficient in various repair techniques, safety protocols, and customer service.
Overview
22
22
years of professional experience
Work History
Make Ready Technician
Telstar Apartments
03.2020 - 10.2024
- Assisted in conducting move-in and move-out inspections, helping to maintain high standards of quality across all properties.
- Maintained a clean and safe environment for residents and trash removal.
- Consistently met or exceeded performance expectations, resulting in positive feedback from supervisors and colleagues.
- Completed minor repairs such as plumbing, appliances,,safety features,inspect fixtures, electrical outlets,and smoke detectors. Complete tasks as needed to address diverse maintenance needs within the community.
Customer Service Representative
MHN
08.2013 - 04.2020
- Assisted customers in navigating company website for benefits elections and improving overall user experience
- Handle general inbound ACD calls,. Meet departmental standards for quality, productivity and teamwork.
- Communicate accurate information to customer questions and requests, by phone and/or in writing
- Develop and maintain a comprehensive knowledge of all policies , procedures,and plans/copay
- departmental processes of medical management , network management and government programs
- Product comparisons, exclusions, limitations, and product nuances for all plans. (including all non standard plans
- ASO and government programs)
- Effectively communicate and facilitate applicable benefits to members and/or providers, reimbursement policies,
- coding guidelines, appeal/grievance procedures, and company policies to all customers
- Investigate customer problems as indicated. Initiate appropriate action to ensure timely resolution
- Provide referrals , process enrollments benefit/insurance verification, and election coordination.
- Handle inbound acd calls
- Investigate customer problems as needed
Cashier/Assistant Manager
Murphy USA
12.2002 - 08.2013
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Trained and mentored new cashiers
- Coordinated special events and promotions
Education
Diploma - General Studies
Desoto Highschool
DeSoto, TX05.2000
Skills
- Electrical troubleshooting
- Appliance installation
- Power tool proficiency
Timeline
Make Ready Technician
Telstar Apartments
03.2020 - 10.2024
Customer Service Representative
MHN
08.2013 - 04.2020
Cashier/Assistant Manager
Murphy USA
12.2002 - 08.2013
Diploma - General Studies
Desoto Highschool
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