Walter Garcia
Facility Engineer
Waldorf,MD
Summary
- Trained Switch/Network professional with a solid understanding of overall Network Switch architecture and Preventive maintenance; Diverse, experience with operation, restoration and troubleshooting of communication equipment systems; Knowledge of complete System Test Cycle and Capable of working autonomously or in conjunction with team members coupled with strengths that include a great tenacity for problem solving. PROFESSIONAL PROFILE
- Focuses on customer service/client relations and identifies/capitalizes on opportunities to enhance productivity.
- Self-motivated and goal-oriented, thrives in both independent operations and team dynamics, builds alliances, engages in cross-functional activities, and finds innovative solutions for complex problems.
- Insightfully and calmly responds to tough situations; highly organized and meticulously detail oriented, yet flexible and adaptable; adept at managing several tasks and projects simultaneously; goes the distance to provide quality service.
- Demonstrates professionalism, tenacity, thoroughness, and dedication; dependable and reliable, with friendly demeanor in executing professional responsibilities.
- Established track record of developing and implementing both short-term objectives and long-range strategic goals, and skillfully manages key logistics.
- Highly adaptable and resourceful; rapidly learns new procedures and processes; quickly adjusts to changes in schedule, environment, and organizational objectives; facilitates atmosphere of collaboration, trust, and mutual support.
Overview
27
27
years of professional experience
Work History
DCEO Facility Engineer
Amazon
Sterling, VA
09.2025 - Current
- Primarily responsible for ensuring the electrical and mechanical infrastructure of the Colo's provides an adequate level of redundancy and meets high standards for customers. As a DCEO I am involved in many aspects of Edge POP deployments including, but not limited to; RSPC Evaluation, 360 Audits/Site Assessment, power validation, powering up new racks, decommissioning old equipment, monitoring ongoing events at the Colo's, triaging events, project management, process improvement. Complete daily walk-thru, preventive maintenance weekly monthly as well as quarterly and annually. The maintenance include Generator inspection as well as weekly runs, overseeing the DAHU Air Flow equipment, the CRAH Unit, PDU units.
Field Technician
Glow Networks
Nationwide (east coast)
01.2025 - 09.2025
- As a field technician completed installs on the G5 Equipment, completed running and dressing cables. Installing the G-5, testing the cards, Installing and dressing Power Cables, Racking and stacking, terminating prefab cables, testing each cable, installing the cards, dressing the MDF, Installing and testing fiber.
Critical Facility Engineer
NTT Global
Ashburn, VA
11.2023 - 09.2024
- The Critical Facilities Data Center Technician provides a working level of data center knowledge and is responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, and fire life safety systems.
- Develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies. Systems of responsibility include:
- Mechanical responsibilities will include chiller water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.
- Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.
- Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.
Building Engineer
HCA Reston Hospital
Reston, VA
06.2021 - 07.2023
- Maintenance throughout the hospital, which include maintenance as well as repair building HVAC heating & cooling system, CRAC unit maintenance, boilers and chiller maintenance, IT infrastructure build out. As a building Engineer I work through a ticketing system to repair and fix any and all problems that may happen within the facility. Complete task from a in house ticketing system. I ensure all work and repairs are completed upon industry standards. Also respond to Bert alert within the hospital.
Field Tech IV Verizon (contractor)
Tekmark Global Solution/Verizon
Vienna, VA
06.2019 - 04.2021
- Oversee the workload for the Field Technicians, check the inventory for the outgoing work, dispatch the workload for the install technician. Work with the Project Managers/ Engineers to oversee that the current projects are moving according to schedule. Working with the Field Technician on installs and Dec oms. Receiving, shipping and inventorying equipment. Lead Technician Verigent - Ashburn, VA June 2017 to April 2019 Installed fiber changed out servers, replaced mother boards, hard drives set cabinets in place and turned up new service.
Voice Field Technician Level 2
DCNET/OCTO
Washington, DC
05.2015 - 04.2017
- Troubleshoot, repair and install VOIP {Cisco, Avaya}, ISDN, Analog, digital telephone equipment, P & Audio Visual equipment for DC government. Troubleshoot & repair all telephony & Audio Visual issues throughout the city. Install and repair Audio Visual equipment Department of Corrections Sight Administrator technician Inmate Phone & Video Visitation Engineer
CCG
Washington, DC
08.2013 - 06.2015
- Oversee phone installation and Video Visitation equipment here at DC Jail for the inmates use. Maintain the maintenance on inmate phones make changes on the ACD equipment, Call processing Applications and other voice applications. Also run test on the Video Visitation monitors and update inmate phone list and also make sure that there visit are secure and able to be monitored. Make decision on all site surveys, new installs, as well as, moves, adds, decommissions, and changes (for premise equipment (PE))
Facility Engineer
Net2EZ
Ashburn, VA
02.2012 - 03.2013
- Maintain the power as well as the infrastructure of all the equipment within the Datacenter. Responsible for overseeing and assisting customer and projects, as such situations arise. Extend d-marc, test new and existing fiber to meet BICSI & EIA/TIA cabling standards. Complete, update and revise CLR's. Keep complete maintenance of 3 Data Centers Lead Technician
Verigent
Fairfax, VA
08.2010 - 02.2012
- Complete installation projects for INOVA Hospitals, Clark Construction/ John Hopkins Hospital expansion. Overseen the project assist with the cable installation, testing and terminating CAT 6 & CAT 5, Polishing and terminating fiber, completed site survey walk-thru's and assigned tasked to the team. Completed the installation by bringing the system on-line. Work with Cat 3, 5 & 6, 66 block, BIX block as well as jack termination, ran fiber and terminating to meet BICSI & EIA/TIA cabling standards. Developed bill of materials for equipment and materials. Created floor plan designs. Complete maintenance trouble issues throughout the hospital during the course of the day as well. Installed, deployed, tested and turned up Nortel PBX and Avaya PBX, as well as deployed multiple PC's, mounted Flat screen TV's, and other premise equipment (PE) device locations at the Bethesda, Walter Reed Army/Navy Medical Center. Advance Technician- Network Control
Verizon Business
Arlington, VA
04.2007 - 08.2010
- Monitor and respond to Local, LD, ROW, VoIP, Midrange, Softswitch, Plexus, Juniper and Cisco routers and Timing equipment alarms (DMS, 5ESS and Sonus LD switches, Sonet, OC3 & OC12 troubleshooting) Open Remedy tickets and Masters on switch alarms to be worked Schedule Demand Maintenance and Callouts with the site Perform Hardware/Software Demand Maintenance including activity with the site Monitor the SS7 Network, open tickets and send flashes as needed Determine Maintenance Action Using Recommended Actions and Technical Notes Identify traffic affecting outages and implement network controls to minimize call blockage caused by outage situations. Developed bill of materials for equipment and materials. Created floor plan designs. Perform traffic monitoring on the NGS, IN, MRS, and XO Enhanced Call Routing platforms Troubleshoot and repair all network circuit outages when outages exceed 15% of any single network trunk group.
Lead Technician
In-Building Wireless
Oxon Hill, MD
01.2008 - 01.2009
- Completed installation of DAS phone system in the Gaylord Hotel project. Overseen the project assist with the cable installation, completed site survey walk-thru's and assigned tasked to the team. Completed the installation by bringing the system attractive and on-line. Developed bill of materials for equipment and materials. Created floor plan designs. Worked with Cat5, 66 blocks, BIX block as well as jack termination, ran fiber and terminating to meet BICSI & EIA/TIA cabling standards. Tekmark SS7 NOC Support Technician Verizon GNI - Vienna, VA 2006 to 2009 Provided Tier 2 support in a Help Desk environment Provided Daily, Weekly & Monthly Maintenance Completed System & Server upgrades Worked directly with: Tekelec Eagles; Lucent SCP, CSN & SMS Provisioned the STP in it's entirely Provided 24hr support in the health of the Eagles performance Provided the documentation for the daily & weekly procedure on the Eagles Provide Technical assistance with reading SIP/SIPT & SS7 call Traces Monitor the network, open Remedy Trouble Ticket, provide escalation etc.
IT Analyst
Paloma Systems
Washington, DC
01.2006 - 01.2007
- Solid understanding of Project management utilizing various tools to report on the ongoing moves adds and changes throughout the EPA. Trained Switch/Network professional with a solid understanding of overall Avaya VoIP System architecture and Preventive maintenance Diverse, experience with operation, restoration and troubleshooting of the Avaya 4610 communication equipment systems Knowledge of complete System Test Cycle and Capable of working autonomously or in conjunction with team members coupled with strengths that include a great tenacity for problem solving. Provided Weekly & Monthly reports as a project manager for EPA upgrades to VoIP systems worked directly with, EPA customer strongly, for Moves, Adds &Changes with their phone service Update the Remedy database with all new information.
Intelligent Network Administrator
Volt/Lucent Technology/ Bell Atlantic GNI
Arlington, VA
01.1999 - 01.2000
- Provided Tier 2 support in a Help Desk environment; Completed System & Server upgrades Worked directly with: Tekelec Eagles; Lucent SCP, CSN & SMS Provisioned the STP in it's entirely; utilized the Access7 to Troubleshoot SS7 malfunction
Education
Certificate of Achievement - HVAC Thermodynamic State
Schneider Electric University
Ashburn, VA01.2024
Certificate of Achievement - Data Center Physical Infrastructure
Schneider Electric University
Ashburn, VA01.2024
Certificate of Completion - Battery Safety & Environmental concerns
Schneider Electric University
Ashburn, VA01.2024
Certificate Program - Fundamentals of Cooling Architecture
Schneider Electric University
Ashburn, VA01.2024
Certificate of Achievement - Fundamentals of Power
Schneider Electric University
Ashburn, VA01.2024
Certificate of Completion - Computer Science
Ohio Institute of Technology
Columbus, OH05.1985
Skills
- Mechanical systems
- Electrical systems
- Equipment installation
- Space planning
Timeline
DCEO Facility Engineer
Amazon
09.2025 - Current
Field Technician
Glow Networks
01.2025 - 09.2025
Critical Facility Engineer
NTT Global
11.2023 - 09.2024
Building Engineer
HCA Reston Hospital
06.2021 - 07.2023
Field Tech IV Verizon (contractor)
Tekmark Global Solution/Verizon
06.2019 - 04.2021
Voice Field Technician Level 2
DCNET/OCTO
05.2015 - 04.2017
CCG
08.2013 - 06.2015
Facility Engineer
Net2EZ
02.2012 - 03.2013
Verigent
08.2010 - 02.2012
Lead Technician
In-Building Wireless
01.2008 - 01.2009
Verizon Business
04.2007 - 08.2010
IT Analyst
Paloma Systems
01.2006 - 01.2007
Intelligent Network Administrator
Volt/Lucent Technology/ Bell Atlantic GNI
01.1999 - 01.2000
Certificate of Achievement - Data Center Physical Infrastructure
Schneider Electric University
Certificate of Completion - Battery Safety & Environmental concerns
Schneider Electric University
Certificate Program - Fundamentals of Cooling Architecture
Schneider Electric University
Certificate of Achievement - Fundamentals of Power
Schneider Electric University
Certificate of Completion - Computer Science
Ohio Institute of Technology
Certificate of Achievement - HVAC Thermodynamic State
Schneider Electric University