Walter Gonzales
Miami
Summary
I am a bilingual and detail-oriented professional looking to transition from a successful career in sales and business development to a full-time role in Human Resources/Payroll. I’ve led hiring initiatives, built internal teams, guided onboarding, supported payroll functions, and driven employee engagement across staffing, logistics, technology, and retail sectors. I have over 8 years of experience aligning HR operations with business goals. Eager to apply my cross-functional expertise in a dedicated HR environment fully.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Market Manager
Hi-Lo Staffing
Doral
01.2024 - Current
- Promoted within 7 months to lead a team of recruiters and a business development rep; recruited, onboarded, and trained internal team members.
- Conducted performance evaluations, administered disciplinary actions, and tracked individual and team KPIs to drive accountability and improve team effectiveness.
- Created job postings and tailored job descriptions for roles across logistics, clerical, hospitality, and light industrial sectors; posted on LinkedIn and Indeed.
- Personally led recruitment and candidate placement efforts, aligning staffing strategies with client goals and company culture.
- Guided candidates through onboarding by collecting I-9 forms, W-4 forms, and assisting with Paychex HRIS for basic documentation and internal record tracking.
- Directed digital marketing initiatives and led an outsourced agency, managing Canva, WordPress, and Pencil for branding and visibility.
- Sourced and engaged candidates using LinkedIn Sales Navigator, ZoomInfo, Indeed, ChatGPT, and Perplexity.
Business Development Manager
Employbridge
Miami
01.2023 - 12.2023
- Developed a strong foundation in HR functions such as recruiting, onboarding, workforce planning, and understanding payroll processes.
- Partnered closely with internal recruiters to ensure strategic candidate placements for client needs across logistics, light industrial, and clerical verticals.
- Functioned as the bridge between client HR departments and internal staffing teams to improve hiring workflows and resolve service delivery challenges.
- Gained limited but practical exposure to UKG for managing internal employee records, scheduling, and compliance documentation.
- Conducted outreach and developed new client partnerships using Salesforce, LinkedIn, ZoomInfo, ChatGPT, and Perplexity.
- Delivered client-centric staffing solutions by educating prospects on best practices, industry trends, and compliance factors tied to workforce engagement.
Enterprise Account Manager
Kaseya
Miami
01.2022 - 12.2023
- Managed a portfolio of 70+ enterprise accounts, serving as the primary point of contact for client success, renewal management, and upsell/cross-sell opportunities.
- Acted as team lead within the sales organization, coordinating with Customer Success, Project Management, and Executive Leadership for onboarding and retention.
- Collaborated with internal departments such as Accounting and Invoicing to resolve billing discrepancies and streamline client communications.
- Used ADP occasionally for internal HR documentation and onboarding coordination.
- Supported internal issue resolution through Jira, Zendesk, and ServiceDesk; used LinkedIn, Salesforce, ZoomInfo, ChatGPT, and Perplexity for outreach and insights.
Senior Retail Associate Manager
T-Mobile / Express Stores
Miami
01.2018 - 12.2022
- Managed three high-traffic retail locations, leading teams of 7–12 employees with full accountability for HR operations, team performance, and store execution.
- Created job postings and internal job descriptions for recruitment via Indeed and internal systems.
- Directed hiring, onboarding, training, and scheduling; collaborated with the T-Mobile HR Help Desk and used UKG for basic HR documentation and compliance tracking.
- Conducted performance reviews, handled disciplinary actions, and tracked employee KPIs.
- Maintained compliance with labor guidelines, supported employee engagement, and managed team communication.
- Managed store operations including inventory, marketing compliance, cash handling, and Brinks reconciliation.
- Systems used: UKG, Citrix, Rebellion, Tapestry, Vantiv, My Merch, Quickview, Power BI.
Operations Manager
UNB LLC Logistics & Freight Forwarding
Miami
01.2015 - 12.2018
- Directed facility operations for a 12-person team, including recruiting, scheduling, and disciplinary oversight.
- Created job descriptions and postings for warehouse and clerical roles on Indeed and LinkedIn.
- Used a proprietary HRIS embedded in the cargo tracking system to manage records, task assignments, and timekeeping.
- Oversaw employee documentation, policy training, compliance, and conflict resolution.
- Managed client communications, invoicing, customs documentation, and vendor coordination.
Education
Bachelor of Arts - International Business
Florida International University
01.2017
Associate of Arts - International Business
Keiser University
01.2014
Skills
- Talent Acquisition & Onboarding
- Payroll Coordination & HR Compliance
- Employee Relations & Conflict Resolution
- HRIS Familiarity & CRM Integration
- Training, Scheduling & Performance Management
- KPI Tracking & Staff Development
- Benefits Administration & Documentation
- Digital Marketing & Employer Branding
- Systems Implementation & Process Optimization
- Bilingual: English / Spanish
Certification
Google Digital Marketing & E-commerce Specialization, 01/2024
Technical Skills
ADP (basic), Paychex (basic), UKG (working knowledge), Salesforce, Avionté, Hubspot, LinkedIn Sales Navigator, ZoomInfo, Indeed, LinkedIn, Canva, WordPress, Pencil, HubSpot, Constant Contact, ChatGPT, Perplexity, DeepL, Jira, Zendesk, ServiceDesk, SolarWinds, Citrix, Rebellion, Tapestry, Vantiv, My Merch, Quickview, Microsoft Office 360, Google G-Suite, Power BI
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Market Manager
Hi-Lo Staffing
01.2024 - Current
Business Development Manager
Employbridge
01.2023 - 12.2023
Enterprise Account Manager
Kaseya
01.2022 - 12.2023
Senior Retail Associate Manager
T-Mobile / Express Stores
01.2018 - 12.2022
Operations Manager
UNB LLC Logistics & Freight Forwarding
01.2015 - 12.2018
Bachelor of Arts - International Business
Florida International University
Associate of Arts - International Business
Keiser University
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