Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Walter Gonzalez

Mesa,AZ

Summary

Dynamic professional with a clean driving record and strong customer service skills, previously at Blue Cross and Blue Shield of Arizona. Proven ability in data entry and documentation management, enhancing operational workflows. Bilingual in English and Spanish, adept at multitasking and organization, consistently achieving compliance with regulatory standards.

Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.

Overview

12
12
years of professional experience

Work History

Driver

Uber
03.2024 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Dental Denial Coordinator

Blue Cross and Blue Shield of Arizona
08.2014 - 03.2024
  • Generates and disseminates Notice of Action (NOA) letters in response to provider/member requests with a primary focus on timeframes for 100% compliance with Arizona Health Care Cost Containment system (AHCCCS) and Centers for Medicare and Medicaid Services (CMS) guidelines.
  • Demonstrates proficiency in formulating sentences within the NOA letter that meets AHCCCS and CMS requirements.
  • Maintains NOA log on Excel spreadsheet or Access database.
  • Provides weekly and as requested reports for management monitoring and follow-up.
  • Thinks creatively and implements agreed upon changes for continuous quality improvement.
  • Performs other job-related duties as required.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

Performance Improvement Coordinator

Health Chioce of Arizona
08.2013 - 08.2014
  • Ensure that the Core set of children’s health care quality Measures for Medicaid and Chips are met.
  • Schedule appointments for our members in our HCA, HCG, and HCU departments.
  • Assist member with any question or concerns they might have in finding a new PCP, specialist in the medical field, and transportation for their appointment.
  • Developed comprehensive performance improvement plans, addressing identified issues and ensuring timely execution.
  • Collaborated with cross-functional teams to identify opportunities for performance enhancements.
  • Boosted employee engagement by creating a supportive work environment that fostered growth and development.

Education

Skyline
Mesa, AZ

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Language Proficiencies- Proficient in English and Spanish
  • Multitasking and organization
  • MS office
  • Data entry
  • Work Planning and Prioritization
  • Document management
  • Attention to detail
  • Documentation and recordkeeping

Languages

Spanish
Native or Bilingual

Timeline

Driver

Uber
03.2024 - Current

Dental Denial Coordinator

Blue Cross and Blue Shield of Arizona
08.2014 - 03.2024

Performance Improvement Coordinator

Health Chioce of Arizona
08.2013 - 08.2014

Skyline

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Walter Gonzalez