Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Walter Guzman

Houston

Summary

I enjoy a fast paced, customer focused environment. I love connecting with people and helping to make their day better. I’m motivated by seeing customers leave happy, and knowing I contributed to their positive experience. I thrive in a friendly, uplifting environment. I want to be a part of a professional team working towards the same goals! Personally, I’m all about learning, growing, and developing my skills in all areas of life. In my personal life, I am organized and a planner; I like to think ahead, set goals, and find ways to tackle problems efficiently. I’m excited to bring my experience, teamwork, and positive attitude to help things run smoothly, and ensure customers leave happy and feeling valued.

Overview

11
11
years of professional experience

Work History

Shift Supervisor

Starbucks coffee company
Houston
08.2018 - 03.2025
  • I supervised daily store operations, ensuring efficient and consistent execution of Starbucks standards in customer service, cleanliness, and product quality.
  • I've led and coached multiple teams of baristas, fostering a positive work environment, and driving high levels of team engagement and performance.
  • I primarily managed opening shifts and mid-shift transitions, including responsibilities such as cash handling and inventory counts, to maintain operational accuracy.
  • I take pride in listening to customer concerns with professionalism and urgency, always aiming to build customer loyalty and satisfaction.
  • Before becoming a Shift Supervisor, I served as a Barista Trainer, helping new partners feel confident in their roles, and supporting both store goals and individual growth.
  • In both roles, I maintained a calm and productive atmosphere during high-volume periods by prioritizing tasks, delegating effectively, and staying adaptable.
  • If business volume unexpectedly increased, I was always prepared to flex the play, try new strategies, and collaborate with my peers to ensure everyone was aligned on expectations and goals.

Music Producer

Self Employed Contractor
Houston
01.2020 - Current
  • I collaborate closely with music artists to co-write and develop original songs, taking them from initial concepts, and demos, to final productions.
  • My primary roles include recording, arranging, and producing high-quality instrumentals and vocals tailored to each artist's vision and unique sound.
  • In addition, I assist independent artists with releasing their music. This includes setting up distribution and gathering all essential assets to put together a successful release campaign, such as artwork, promotional content, and social media support.
  • While doing this, I focus on developing long-term relationships with artists by using a CRM system that allows me to follow their journey and maintain close communication, even after a project is complete. This builds trust and keeps artists engaged, supported, and more likely to return for future collaborations.

Stocker/Customer Service

Kroger
Houston
01.2015 - 03.2018
  • I stocked shelves, coolers, and displays with grocery and perishable items efficiently during overnight shifts to ensure store readiness by morning.
  • Checked inventory levels, rotated stock, and removed expired or damaged products to maintain freshness and safety standards.
  • Operated pallet jacks, box cutters, and other stocking equipment safely while following all store and OSHA guidelines.
  • Maintained clean, organized aisles and backroom storage, improving accessibility and visual presentation for customers and day staff.
  • Assisted with unloading delivery trucks, and verifying shipments against invoices for accuracy.
  • Worked independently and as part of a team to meet nightly restocking goals and deadlines.

Education

High School -

Austin High School
Houston, TX
06.2014

Skills

  • Customer service
  • Leadership experience
  • Time management
  • Organizational skills
  • Bilingual
  • Food service
  • Inventory management
  • Cash handling
  • Team building
  • Training development
  • Project coordination
  • Goal setting
  • Schedule management
  • Policy enforcement

References

References available upon request.

Timeline

Music Producer

Self Employed Contractor
01.2020 - Current

Shift Supervisor

Starbucks coffee company
08.2018 - 03.2025

Stocker/Customer Service

Kroger
01.2015 - 03.2018

High School -

Austin High School

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