Walter Hatcher

• Managed budget implementations, employee reviews, training, schedules over 10 years, with continued year over year growth.
• Maximized efficiency by coaching and mentoring 15 new managers on management principles, industry practices, company procedures and technology systems.
• Implemented operational strategies and effectively built customer loyalty for year over year traffic.
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Reduced costs to improve overall profitability.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

• Greeted guests, sat at tables and brought orders to assist front of house staff.
• Implemented training program for front of house staff to maintain high standards of customer service.
• Designed overall floorplans and coordinated modifications for events and special reservations.
• Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
• Led planning, set up and takedown for special events.
• Motivated staff to perform at peak efficiency and quality.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Oversaw food preparation and monitored safety protocols.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining [Number]% accuracy.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Provided personal guidance and genuine hospitality to all guests.