Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
OfficeManager
Walter Hewitt

Walter Hewitt

Management
Fresno,CA

Summary

Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach.

Overview

8
8
years of professional experience

Work History

Certified Training Manager

Planet Fitness
Clovis, CA
08.2022 - 12.2023
  • Organized virtual classrooms for remote staff members using web conferencing software.
  • Researched current trends in the field of professional development for continuous improvement of existing processes or systems used for delivering educational content.
  • Provided coaching and mentoring on an individual basis to ensure successful transfer of knowledge from the classroom to the workplace.
  • Developed instructional materials such as facilitator guides, participant workbooks, job aids, e-learning modules, videos.
  • Monitored progress of employees who have undergone training sessions and provided guidance when necessary.
  • Created evaluation tools to measure effectiveness of training initiatives.
  • Designed and implemented effective training programs to improve employee performance and meet organizational objectives.
  • Assisted in developing corporate policies related to education and training programs.
  • Conducted training needs assessments, identified gaps in knowledge and skills, and developed appropriate learning solutions.

General Manager

Planet Fitness
Clovis, CA
02.2019 - 12.2023
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Supervised employees through planning, assignments, and direction.
  • Administered employee discipline through verbal and written warnings.
  • Tracked monthly sales to generate reports for business development planning.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Led employee evaluations with constructive feedback to boost performance.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Assistant Manager

Planet Fintess
Fresno, CA
04.2018 - 02.2019
  • Oversaw recruitment, hiring, and onboarding processes for new employees.
  • Delegated work to staff, setting priorities and goals.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Created reports on sales trends, inventory levels, and financial data.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Analyzed business performance data and forecasted business results for upper management.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented effective policies and procedures for operations.

Member Service Representative

Planet Fitness
Fresno, CA
11.2016 - 04.2018
  • Answered member questions about products and services.
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
  • Completed transactions for membership renewals and extensions.
  • Greeted customers in a friendly and professional manner.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Presented and explained services and products to meet member needs.
  • Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.

Team Member

Little Caesars Pizza
Team Member
12.2015 - 11.2016
  • Assisted customers with product selection and ordering process.
  • Operated cash registers to process payments from customers.
  • Greeted customers upon entering the store with friendly demeanor.
  • Addressed customer needs, responding to specific requests.
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.

Education

High School Diploma -

Central High School
Fresno, CA
06-2016

Skills

  • Needs analysis
  • Learning Management Systems
  • Adaptive Learning
  • Stakeholder Management
  • Performance Assessment
  • Training Methods
  • Sales leadership development
  • Course Planning
  • Leadership training
  • Strategic thinker
  • Team development strategies
  • Coaching and Mentoring
  • Performance Metrics
  • Business Administration
  • Exceptional communicator
  • Course Development
  • Staff presentations
  • Verbal and writing communication
  • Supply Control
  • Finance

Accomplishments

  • Certified Training Manager
  • Elementary School Volleyball Coach - 3rd place Champion team

Timeline

Certified Training Manager

Planet Fitness
08.2022 - 12.2023

General Manager

Planet Fitness
02.2019 - 12.2023

Assistant Manager

Planet Fintess
04.2018 - 02.2019

Member Service Representative

Planet Fitness
11.2016 - 04.2018

Team Member

Little Caesars Pizza
12.2015 - 11.2016

High School Diploma -

Central High School

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