Walter Holsey
Douglasville,GA
Summary
Experienced small business owner and college graduate seeking professional development within an organization. Thrives in diverse work environments and effectively communicates with individuals at all levels. Demonstrates strong customer service skills, punctuality, and accountability. Proven track record as a quota-surpassing sales representative with the ability to quickly learn and master new product offerings, resulting in increased sales in underperforming territories. Excels at identifying opportunities, overcoming objections, building relationships, and turning cold canvassing into successful sales. Tenacious negotiator with a talent for conveying product/service benefits and generating customer interest, leading to the establishment of a long-term and loyal customer base. Maintains professionalism and empathy in challenging interpersonal situations. Possesses intermediate proficiency in various computer software, excels at working within teams, and consistently completes projects within tight deadlines.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Operator Truck Driver
OTM Enterprise LLC
08.2019 - Current
- Maximized profits by negotiating favorable contracts with suppliers, securing competitive pricing on materials and services.
- Managed daily operations efficiently while maintaining high-quality standards in all aspects of the business.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Resolved customer service issues with timely and professional resolutions.
- Built a strong network of industry contacts to facilitate business growth, explore joint ventures, and secure valuable partnerships.
- Implemented strategic plans to inprove performance and increase client acquisition.
- Built loyal account base and long-term business relationships with accounts.
- Created systems and procedures to streamline business processes and optimize resources.
- Motivated employees to consistently improve performance through company-wide incentive plans.
- Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
- Reduced overhead costs by identifying inefficiencies in operational processes, reorganizing teams when necessary for better outcomes.
Cement Truck Driver
Ernest Concrete
07.2018 - 08.2019
- Improved vehicle safety by conducting thorough pre-and post-trip inspections, identifying potential hazards, and implementing necessary repairs or adjustments.
- Safeguarded equipment longevity by performing regular maintenance checks and promptly reporting any mechanical issues to management for resolution.
- Facilitated prompt issue resolution between clients and management when discrepancies arose regarding delivered materials or services rendered.
- Maintained a clean driving record and upheld the company''s reputation for professionalism in all interactions with customers, colleagues, and supervisors.
Dish Network Installation and Sales Technicians
Dish Network Corp
05.2017 - 07.2018
- Maintained a 20$ per work order attachment rate for in home sales
- Kept a careful inventory of all Dish Network equipment and tools provided by the company for tracking purposes
- Installed power relocation kits to hide wires and bring power to mounted televisions
- Mounted televisions and sound system equipment
- Utilized an electronic calendar for time management
- Kept appointments in a timely manner
- Did site surveys to determine best placement for the dish to achieve the best signal prior to installation
- Installed mounts and dishes on roofs or exterior sides of buildings using tools and ladders
- Completed troubleshooting if customer was experiencing difficulties with service
- Tested dishes and indoor equipment with meters and tools
- Completed repairs when needed or replacements if an equipment failure
- Tested and activated equipment
- Assisted customers with education on how their system worked including channel availability and computer network setup.
Pool Service Technician
Sunrise Pool Service
11.2016 - 05.2017
- Perform chemical analysis of water on a daily basis making adjustments of chemicals when needed
- Maintain and repair filtration system to ensure cleanliness of pool
- Train new employees on basic pool maintenance such as cleaning vacuuming etc
- Schedule all state inspections at appropriate times
- Make any necessary repairs but schedule contractors for repair when needed
- Prepare reports of necessary pool repair and/or maintenance to financial committee
- Stay current on safety standards and make adjustments where necessary.
Kidspeace
12.2014 - 10.2016
- Kidspeace a full continuum of mental and behavioral health services to provide kids and families the help they need when they need the most
- Child youth development specialist
- Document clients daily active Designed and implemented creative group programs benefiting Troubled youth (ages 10 to 17) and enhancing their social skills and self-esteem
- Launched an ongoing event agenda that included Circles Program, holiday celebrations, current events discussion groups, Rehabilitation and numerous community excursions
- Facilitated supportive services/counseling for client family members to address special concerns and ease the transition during home holiday visits
- Forged community connections benefiting staff, clients and their families
- Collaborated closely with interdisciplinary team members on development of appropriate case plans meeting individual client needs.
Retail Solution Specialist (AT&T)
01.2015 - 01.2016
- Prime communications (ATT authorized retailer) cell phones, wireless, U-verse, digital TV, high speed internet, Dsl, home phone services
- Analyze customers’ needs and present value-added solutions to any situation
- Provide customers with basic understanding of the functionality of all products and accessories
- Customer Retention: Maintain and grow existing customer base
- Ensure customer satisfaction and resolve all customer issues and concerns
- Process sales orders and explain AT&T services Provide information and answer questions on new and current customer accounts
- Troubleshoot and provide positive reassurance on AT&T Wireless products and services
- Builds customer loyalty to trust any solution that is offered.
Maplehurst Bakeries
08.2011 - 12.2014
- 3 years’ experience working as a factory worker
- Maintain inventory and factory items record of arrival and consumption
- Label and pack goods
- Inspect finished goods for quality assurance
- Operated Forklift and pallet jack as an when required
- Worked on assigned production cycle component as instructed
- Kept record of daily transactions
- Highly skilled in transporting raw materials, finished products and tools throughout plant physically or by means of powered equipment
- In-depth knowledge of checking and weighing materials and products
- Able to understand the nature of different manufactured products
- Thorough understanding of sorting, packing, crating materials and products
- Proven ability to assist machine operators, assemblers and other workers
- Comprehensive knowledge of cleaning work areas and equipment
- Controlled the whole procedure of production
- Maintained the production unit by appropriate cleaning and sanitizing
- Ensured the quality of the end products
- Operated the machines proficiently and checking the product samples.
Education
Bachelor of Science in sociology -
University of West Georgia
Carrollton, GeorgiaSkills
- Professionalism and Work Ethic
- Strong Work Ethic
- Dependable and reliable
- Mechanical Knowledge
- Customer-Oriented
- Problem-solving skills
- Time Management
- Planning and execution
- Business marketing
- Budget Management
- Business Growth Initiatives
- Direct Sales
- Business Leadership
Certification
Cultural Diversity, Carrollton, Georgia, Department of Sociology College of Social Science, 12/2014
Leadership Experience
- University of West Georgia, Carrollton, Georgia, Student Athlete, 06/2010-2014, as member of 100 person team, Effectively communicated with diverse group of individuals, Balanced time between academic, athletic, and social events, Maintained good academic standing
- Carroll County School, Carrollton, Georgia, Volunteer, 06/2011-2014, Read with elementary students, Worked cooperatively with small group to schedule event, Communicated with community and school personnel
- Gainesville Striders AAU, Gainesville, Florida, Volunteer Track Coach, Summer 2010-Present, Worked with coach to devise specific workout, Helped small group of athletes improve performance
- Andre Fluellen, Defensive Tackle, Detroit Lions and Ronnie Brown, Running Back, San Diego FUNdamentals Youth Football Camp, Assistant, Assisted Professionals teaching youth football fundamentals
Timeline
Owner/Operator Truck Driver
OTM Enterprise LLC
08.2019 - Current
Cement Truck Driver
Ernest Concrete
07.2018 - 08.2019
Dish Network Installation and Sales Technicians
Dish Network Corp
05.2017 - 07.2018
Pool Service Technician
Sunrise Pool Service
11.2016 - 05.2017
Retail Solution Specialist (AT&T)
01.2015 - 01.2016
Kidspeace
12.2014 - 10.2016
Maplehurst Bakeries
08.2011 - 12.2014
Bachelor of Science in sociology -
University of West Georgia
Cultural Diversity, Carrollton, Georgia, Department of Sociology College of Social Science, 12/2014
Similar Profiles
Za'Kesha QuearyZa'Kesha Queary
Administrative Assistant at OTM Logistics LLCAdministrative Assistant at OTM Logistics LLC
Calie CarsonCalie Carson
Director of Operations at OTM Development, LLCDirector of Operations at OTM Development, LLC
Matthew ShrefflerMatthew Shreffler
Strategic Account Manager at OTMStrategic Account Manager at OTM