WALTER JAMES

Management and Operations Professional offering 20+ years of progressive and significant exposure and expertise in the management of processes, and associate coaching; proficient with strategy development for improved efficiency and profit attainment; strong leadership in turnarounds, new unit and expansion initiatives. Demonstrated and verifiable success in operational management; achieving maximum productivity through effective direction of personnel and adhering to established policies, and procedures. Proven fiscal abilities with keen, bottom-line awareness; skilled in the development and administration of operating budgets, sales forecast and projections and expenditure controls. Consistent record of success in leading and energizing a diverse workforce; building open and training programs and providing mentoring and motivation for individual career development. Highly, organized and detail oriented; proven ability to indentify deficiencies and develop cost-efficient solutions, thrive in fast-paced environments with natural tendency to easily assume new challenges opportunities and responsibilities. Proficient with supply and materials purchasing and inventory control; skilled at negotiating favorable supplier contract, through affable, but assertive negotiations. Personal strengths; loyal, highly-motivated and dedicated to excellence, professionally represent organization, products and services in business and community settings.

McDonald’s 05/2014-02/2025

• Whataburger, 2009-10-01, 2013-01-01, Operations & Training Manager
• McDonald's, 2005-05-01, 2008-10-01, Supervisor
• McDonald's, 1992-06-01, 2004-09-01, Owner Operator
• McDonald's, 1980-06-01, 1992-06-01, Operations & Training Manager

• Accountable for all operational processes and personnel for a marketing area consisting of 10 franchise units generating sales exceeding $18 Million annually.
• Assured profitability through budgetary planning and cost analysis, with focus on labor expenditures, equipment and supply purchasing, food and beverage percentages and other consumable items.
• Maintained excellent zone ranking.
• Directed store activities.