Walter Jordan
Greensboro,NC
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
12
12
years of professional experience
Work History
Parking Operations Supervisor
City of Greensboro
09.2021 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for 27 employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Captain/ Manager
NSA Patrol Sevices
07.2012 - 07.2016
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for 27 employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Bachelor Of Applied Arts - Graphic Design
North Carolina A & T State University
Greensboro, NC06.2010
Skills
- Operations Management
- Staff Supervision
- Team Training
- Risk Management
- Delegation
- Budget Administration
- Human Resources
- Technology
- Relationship Building
Accomplishments
I certified my whole team in First Aid Mental health Awareness. A national certified program for 5 years. For Parking Enforcement I certified my whole team in a Safety Driving Certification for 3 years. I pioneered both of these programs in my division.
Timeline
Parking Operations Supervisor
City of Greensboro
09.2021 - Current
Captain/ Manager
NSA Patrol Sevices
07.2012 - 07.2016
Bachelor Of Applied Arts - Graphic Design
North Carolina A & T State University
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