Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Walter Justice

Gloucester City,NJ

Summary

Dynamic Operations Manager with a proven track record at McAllister Towing and Transportation, excelling in team leadership and workflow optimization. Enhanced customer satisfaction through effective communication and spearheaded process improvements, achieving significant productivity gains. Skilled in performance evaluations and regulatory compliance, fostering a culture of accountability and professional growth.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Operations Manager

McAllister Towing And Transportation
04.2018 - Current
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

Dispatcher

McAllister Towing and Transportation
02.2014 - 04.2018
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Managed conflict resolutions with customers and other personnel to encourage professional relationships and promote respect.
  • Communicated with tugs, agents, Docking Pilots and other personnel to coordinate timely services for our customers.
  • Dispatched Tugboats to various port locations to assist customers dockings, sailings, barge assists and other services for our customers.

Environmental Services Manager

St, John of God Community Services
02.1996 - 07.2011
  • Implemented energy-efficient lighting systems throughout the facility, reducing overall energy costs while maintaining optimal working conditions for employees.
  • Conducted thorough facility audits, identifying potential environmental risks and recommending cost-effective solutions for mitigation.
  • Participated in industry conferences to stay current on emerging trends in environmental services management.
  • Conducted regular site inspections to ensure compliance with environmental regulations and best practices for waste reduction and pollution prevention.
  • Supervised the Janitorial Department on the campus emcopassing 2 large schools and the administrative offices.
  • Collaborated with cross-functional teams to integrate environmental considerations into daily operations and long-term planning efforts.
  • Enhanced employee awareness of environmental responsibilities by creating engaging educational materials and resources.
  • Facilitated ongoing communication between departments regarding environmental initiatives, promoting collaboration towards shared goals.
  • Evaluated existing policies and procedures related to sustainability efforts, recommending updates where necessary for continuous improvement.
  • Developed training programs for staff on proper handling of hazardous materials, resulting in reduced incidents and improved safety measures.
  • Stored chemicals in compliance with Osha and CARF regulations.

Education

No Degree - Liberal Arts And Sciences

Camden County College
Blackwood, NJ

Certified Educational Facilities Manager - Facilities Management

Rutgers University
New Brunswick, NJ
04-2007

Skills

  • Problem-solving
  • MS office
  • Operations management
  • Decision-making
  • Workflow optimization
  • Employee motivation
  • Operations oversight
  • Client relationships
  • Team leadership
  • Performance evaluations
  • Performance monitoring
  • Revenue generation
  • Staff development
  • Data evaluation
  • Workforce management
  • Contract management
  • Document control
  • Regulatory compliance

Certification

Educational Facilities Mangement

Languages

English
Full Professional

Timeline

Operations Manager

McAllister Towing And Transportation
04.2018 - Current

Dispatcher

McAllister Towing and Transportation
02.2014 - 04.2018

Environmental Services Manager

St, John of God Community Services
02.1996 - 07.2011

No Degree - Liberal Arts And Sciences

Camden County College

Certified Educational Facilities Manager - Facilities Management

Rutgers University

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