Walter Knights

• Managed inbound and outbound sales calls with professionalism and efficiency.

• Identified customer needs, presented appropriate products/services, and closed sales.

• Skilled in CRM systems, active listening, objection handling, and exceeding performance metrics.

• Maintained accurate records and supported team goals in a dynamic call center environment.

• Engaged customers through active listening and effective communication techniques.
• Assisted in identifying customer needs to promote suitable products and services.
• Answered incoming calls from customers, providing prompt and accurate information.

• Resolved customer issues efficiently and managed high call volumes.

• Proficient in conflict resolution, CRM software, and customer relationship building.

• Collaborated with coworkers to complete tasks and support company objectives.

• Handled accounting for new and ongoing customers.

• Assisted with lost/damaged packages and managed email orders.

• Demonstrated strong verbal and written communication skills.

• Maintained accurate records of customer interactions in the database.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Asked probing questions to determine service needs and accurately input information into electronic systems.

• Maintained awareness of safety and industry regulations.

• Facilitated department coordination through clear communication.

• Ensured smooth operational flow in data processing.

• Consistently exceeded sales goals through daily outbound calls.

• Built rapport with clients via engaging conversations.

• Recorded accurate contact and feedback data.

• Followed safety guidelines for hazardous materials.

• Maintained cleanliness and collaborated with production teams.

• Communicated effectively with supervisors regarding workflow updates.