Summary
Overview
Work History
Education
Skills
Core Professional Strengths
Additional Information
Sales Management
Significant Accomplishments
Client Services
Timeline
Generic

Walter Leinberger

Enterprise,FL

Summary

Outgoing Client Service Representative with 10+ years of Governmental, Banking, Health, Education and Communication experience. Fantastic salesman with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction.

Overview

40
40
years of professional experience

Work History

Residential Connectivity Specialist/Sales

Charter Communications
02.2022 - Current

Field contact residential customers about the new connectivity in their neighborhood; Internet by the Gig, Livestreaming,-XUMO, Phone services and Cable packages.

GCC/Contractor-Client

Kelly Services/MP/DRC/Universal
01.2020 - 01.2021

There were several contracts in Educational and entertainment industries. State Benchmark School Testing which requires a professional reader to evaluate students answers according to National School Learning Standards.

Entertainment addressing clients inquiries about vacation packages, hotel accommodations and park seasonal events.

Inventory Audit/Banking Services

STS/JetBlue/Alorica/USAA
01.2020 - 01.2021
  • Complied with established internal controls and policies.
  • Inventory audits and reconciliations.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.

Patients-FNS

Deland Florida Hospital
01.2019 - 01.2020
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

PRN Substitute Math & Accounting instructor

Volusia County School District
01.2018 - 01.2019
  • Participated in assessment of student learning at course, program and institution level.
  • Planned course content and assigned appropriate coursework with sensibility to student workload.
  • Maintained office hours convenient for students and as required by college policies.
  • Attended and participated in conferences related to accounting and learned cutting-edge technologies to support student success.
  • Communicated necessary information to students, colleagues and parents regarding student progress and student needs.
  • Developed lesson plans for students and took adequate measures to facilitate active learning experiences.
  • Utilized [Software] to maintain accurate and complete records of student progress and development.

Accounting Manager & Sales Coordinator

ABC Nationwide Tutors
01.2013 - 01.2018
  • Managed banking reconciliations and monthly balance sheet statements.
  • Managed journal entries, collection efforts, reconciliations, and payroll processing.
  • Collaborated with other departments to achieve accurate and prompt financial reporting.
  • Generated monthly and quarterly financial statements for executive review.
  • Analyzed and reported on financial data to support business decisions.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Monitored budget allocation and expenditures to enforce compliance with company policies.

School Manager/Assistant Principal

Rocky Mountain SDA Conference-Denver
01.2008 - 01.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored security to protect employees, customers and property.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Launched quality assurance practices for each phase of development

Bilingual Teacher

Austin ISD-Andrews Elementary
01.2006 - 01.2008
  • Monitored student progress in both Mat growth and English fluency.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Kept detailed records of student progress and attendance.
  • Created dynamic curriculums to include all students needs and levels.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.

Adjudicator/Disability Examiner

Social Security Agency/DARS/DDS-Austin
01.2001 - 01.2006
  • Delivered exceptional customer service by communicating important information and patiently listening to issues.
  • Examined claims forms and other records to determine coverage under the Social Security Protocols and guidelines.
  • Read over medical records to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Submitted claim's evaluations to supervising medical staff for review and approval or denial.
  • Strict adherence to SSA guidelines and processes.

Disaster coordinator/Houston-Galveston

FEMA
01.1999 - 01.2001
  • Developed, maintained and implemented plans and procedures associated with successful delivery of disaster response services.
  • Guided, oversaw and offered programmatic assistance to staff and maintained currency and compliance with applicable regulations.
  • Conducted project validation reviews and addressed inconsistencies, special considerations and compliance issues with management.
  • Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
  • Reviewed operational plans from other locations to identify options for local systems.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Sales Manager Banking Services to Businesses

NaBanco – Houston
01.1987 - 01.1998
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Established and cultivated solid business relationships with new or existing customers.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Built relationships with customers and community to establish long-term business growth.

FMCC-Accountant/Auditor

Ford Motor Credit Corp.
01.1984 - 01.1986
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
  • Diminished outstanding debts by analyzing accounts for issues.

Education

Teacher Certification -

Austin Community College

State License -

Real Estate & Life and Health Insurance

Certifications -

IRS, FEMA and SSA/DARS

Educator -

Teaching Certifications

BS Business Administration - Business Administration And Management

Atlantic Union College
South Lancaster
05.1984

Skills

  • Emergency Response
  • Supply Management
  • Quality Assurance
  • Resource Allocation
  • Customer Relations
  • Project Planning
  • Audit Reporting
  • Logistics Coordination
  • Data Analysis
  • International Mobility Management
  • Project Restructuring
  • Analytical Thinking

Core Professional Strengths

  • Accounting and Bookkeeping
  • Auditing-Policy Reviews/Compliance
  • Banking -Client Services
  • Project management
  • Financial Needs Analysis
  • Individual Client Consultation
  • Bilingual English, Spanish
  • Networking/ Strong team player
  • Retail-Solution Provider

Additional Information

Experienced Client Specialist with a diverse industries background. Good communicator: English and Spanish moreover, able to balance budgets by increasing sale-strategies. Team & Project Leader who coaches team-members to optimize their skills while reaching our targets and providing excellent customer service.

Sales Management

Preparing and reporting A/R & A/P reconciliation to school Board Conduct Financial & Physical Audits. Implementing and executing daily, weekly and monthly budget guidelines while in compliance with the district’s policies. Team leader of local sales team and meeting & exceeding monthly expectations. In Colorado, School Manager for 3 years, responsible for State & County financial compliance. Coordinating department requisitions and expediting logistics in delivery with vendors and suppliers. HR manager, responsible for interviewing, hiring and training of employees.

Significant Accomplishments

  • Increased sales by 200%. During my tenure.
  • Paid $125,000 business loan 3 years before its maturity by implementing A/P & A/R strategies.
  • Raised enough funds and project manager in the construction of a playground for a local school.
  • Streamlined sales strategies for overseas clients’ purchases to be in US dollars to reduce cost and timeline of transactions for a US company based in Houston, resulting in a 7.7% net profits gain.
  • Field Audits resulted in the collections of $1.2 Million for non-compliance.

Client Services

Accounting-Auditing-Marketing-Sales

Timeline

Residential Connectivity Specialist/Sales

Charter Communications
02.2022 - Current

GCC/Contractor-Client

Kelly Services/MP/DRC/Universal
01.2020 - 01.2021

Inventory Audit/Banking Services

STS/JetBlue/Alorica/USAA
01.2020 - 01.2021

Patients-FNS

Deland Florida Hospital
01.2019 - 01.2020

PRN Substitute Math & Accounting instructor

Volusia County School District
01.2018 - 01.2019

Accounting Manager & Sales Coordinator

ABC Nationwide Tutors
01.2013 - 01.2018

School Manager/Assistant Principal

Rocky Mountain SDA Conference-Denver
01.2008 - 01.2013

Bilingual Teacher

Austin ISD-Andrews Elementary
01.2006 - 01.2008

Adjudicator/Disability Examiner

Social Security Agency/DARS/DDS-Austin
01.2001 - 01.2006

Disaster coordinator/Houston-Galveston

FEMA
01.1999 - 01.2001

Sales Manager Banking Services to Businesses

NaBanco – Houston
01.1987 - 01.1998

FMCC-Accountant/Auditor

Ford Motor Credit Corp.
01.1984 - 01.1986

Teacher Certification -

Austin Community College

State License -

Real Estate & Life and Health Insurance

Certifications -

IRS, FEMA and SSA/DARS

Educator -

Teaching Certifications

BS Business Administration - Business Administration And Management

Atlantic Union College
Walter Leinberger