Walter Ley
Tempe,AZ
Overview
2
2
years of professional experience
1
1
Certification
Work History
FOH Trainer
Chick-fil-A
01.2024 - 12.2025
- Trained new team members on customer service protocols and food safety standards.
- Facilitated role-playing exercises to enhance team communication and service efficiency.
- Conducted regular assessments of team performance to identify training needs and areas for improvement.
- Collaborated with other trainers to develop best practices for continued professional growth among FOH employees.
Education
Bachelor of Science - Mechanical Engineering
Arizona State University
Tempe, AZ12-2028
Associate of Science -
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2024
Skills
- Spanish
- Food safety compliance
- POS system proficiency
- Peer coaching
- Customer service
- Problem-solving
- Reliability
Certification
- CNA - Certified Nurse Assistant (Dec. 2024)
Timeline
FOH Trainer
Chick-fil-A
01.2024 - 12.2025
Bachelor of Science - Mechanical Engineering
Arizona State University
Associate of Science -
Maricopa Community Colleges, Estrella Mountain Community College