WALTER LEYTON
Capitol Heights,MD
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
31
31
years of professional experience
Work History
Service Maintance Manager
The Donaldson Group
12.2023 - Current
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed detailed plans based on broad guidance and direction.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Established team priorities, maintained schedules and monitored performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organizatio
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
CEO/OWNER
Prestigious Construction
01.2000 - 07.2022
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Perform carpentry skills perform plumbing skills perform drywall skills perform painters skills Performs electrical skills Performs basic mechanical skills Strong working knowledge of job site safety as well as ability to complete a company specific safety orientation Knowledge, Skills, & the Ability to complete troubleshooting and diagnosis of all supported equipment Demonstrated stable work history
- Demonstrated excellent customer service skills Demonstrated ability to work well within a team environment Adheres to applicable infection control and safety policies at all times Ability to write reports summarizing work activities Lead work with engineers of other disciplines and architects Performs construction administration and field investigation tasks for assigned projects including conducting field inspections and subsequent detailed inspection reports Prepare and daily documents with compliance calculations and forms Select equipment and fixtures for use in the building residential and commercial Knowledge and Proficient in Microsoft Office applications, particularly Word and Excel Excellent organizational skills Excellent written and verbal skills Ability to work independently and pay close attention to details Ability to work in a very fast paced environment At least 15 years plus relevant experience in professional risk management, compliance, Construction, OSHA Regulations, 20 of which include management and/or service leadership with a minimun staff of 20 colleagues to lead and help achieve daily goals.
- Coach and develop staff Performs management functions of staff selection, compensation, development, discipline, performance reviews and/or terminations.
- Managed day-to-day business operations.
- Prepared annual budgets with controls to prevent overages.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Shift Manager
McDonald's
02.1993 - 11.1998
- Promoted a positive work environment through open communication and constructive feedback.
- Managed staff hiring, training and supervision.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cultivated professional working relationships with peers and supervisors.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
Bladensburg High School
Bladensburg, MD06.1995
Skills
- Managing Operations and Efficiency
- Task Delegation
- Expectation setting
- Good Judgment
- Professional and Courteous
- Computer Skills
- Policy Implementation
- Performance Evaluations
- Contract Management
- Cost Control
- Verbal and written communication
- Negotiation and Conflict Resolution
- YARDI Certified
- Schedule Management
- Goal Setting
- MS Office
- Schedule Preparation
- Microsoft Office
- Task Prioritization
- Flexible and Adaptable
- Multitasking
- Attention to Detail
- Friendly, Positive Attitude
- Calm Under Pressure
- Conflict Resolution
- Cultural Awareness
- Organization and Time Management
- Customer Relationship Management (CRM)
- Customer Service
- Shift Scheduling
- MRI Certified
- NEXUS Certified
- Staff Training
- Decision-Making
- Emergency Response
- Bilingual in Spanish and English able to read, write, and speak both languages fluently
Languages
Spanish
Full Professional
Timeline
Service Maintance Manager
The Donaldson Group
12.2023 - Current
CEO/OWNER
Prestigious Construction
01.2000 - 07.2022
Shift Manager
McDonald's
02.1993 - 11.1998
High School Diploma -
Bladensburg High School
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