Summary
Overview
Work History
Education
Skills
Timeline
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Walter Little

Birmingham,AL

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

21
21
years of professional experience

Work History

Warranty/Cores Manager

Southland Transportation
Birmingham, AL
03.2022 - Current


  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Unloaded shipments, reviewed merchandise, and tracked paperwork.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Developed and implemented a system to track and monitor incoming, outgoing and on-hand inventory.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Audited and corrected discrepancies in inventory numbers.
  • Onboarded new employees with training and new hire documentation.

Financial Crimes Specialist 4

Wells Fargo Bank, N.A.
Roanoke
03.2012 - 06.2019
  • Daily customer interaction to resolve possible account and debit card fraud
  • Created a system that tracks and eliminates possible overdraft from non fraud transactions due to free trails set up using the customers debit card
  • Building workload documents for daily tracking and reporting to the Resolution Team in order to track trending and possible bank fraud
  • Researched and investigate high value customer transactions for prevention of money laundering, kiting and account floating
  • Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties
  • Recognized control failures in bank processes, procedures and customer decisions and categorized losses
  • Supervised and motivated 30 Inbound Call Specialist and collaborated with personnel to identify strengths and areas of weakness.

Owner/Operator Truck Driver

Swift Transportation
Decatur
04.2008 - 01.2012
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts
  • Dropped and hooked trailers and changed configuration of equipment
  • Trainer for new hires who wants to begin the ownership process and become an entrepreneur
  • Safe driver training with extensive interstate training
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
  • Managed day-to-day business operations
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

Administrative Assistant

Alabama ABC Board
Birmingham
02.2003 - 04.2009
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Maintained staff directory and company policy handbook for human resources department Floating manager for multiple stores responsible for scheduling and monies deposited from all daily funds intake
  • Customer interaction training that included de-escalation strategies for the safety of customers and employees.

Education

GED -

Whitney M. Young
Simpsonville, KY
02.2000

Skills

  • Microsoft Office
  • Long haul driving specialist
  • Project Management
  • Team Leadership
  • Staff Management
  • Invoice Reconciliation
  • Strategic Planning
  • Issue and Conflict Resolution
  • Time Management
  • Social Media Platforms

Timeline

Warranty/Cores Manager

Southland Transportation
03.2022 - Current

Financial Crimes Specialist 4

Wells Fargo Bank, N.A.
03.2012 - 06.2019

Owner/Operator Truck Driver

Swift Transportation
04.2008 - 01.2012

Administrative Assistant

Alabama ABC Board
02.2003 - 04.2009

GED -

Whitney M. Young

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Walter Little