Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Walter Manzanares

Walter Manzanares

Houston,TX

Summary

Proven leader with a track record of enhancing team productivity and customer satisfaction at NJ Malin. Expert in problem-solving and team collaboration, I've driven significant improvements in service quality and operational efficiency. Skilled in coaching and technical support, my leadership fosters a culture of continuous improvement and peak performance. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

Overview

26
26
years of professional experience

Work History

Team Leader

NJ Malin
09.2006 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Assisted in recruitment to build team of top performers.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.

Forklift Technician

Briggs Equipment
04.2003 - 09.2006
  • Troubleshot and diagnosed systems and components of different forklift models.
  • Enhanced warehouse efficiency by performing routine forklift maintenance and repairs.
  • Updated technical knowledge through continuous professional development, attending relevant workshops and seminars.
  • Completed repairs and maintenance procedures for forklift, pallet jacks and man lifts.
  • Conducted performance tests on repaired equipment to verify the effectiveness of solutions implemented.
  • Kept tools organized and properly maintained, reducing time spent searching for necessary equipment during repairs.
  • Maintained detailed records of all repair work completed, ensuring accurate documentation for future reference.
  • Streamlined the process of diagnosing mechanical problems by utilizing advanced diagnostic tools when assessing equipment malfunctions.
  • Increased customer satisfaction by providing prompt and accurate troubleshooting of forklift issues, resulting in minimal disruption to operations.
  • Collaborated with other technicians to complete complex repair projects within established deadlines.
  • Maintained a clean and safe working environment by adhering to established safety protocols and housekeeping standards.
  • Utilized problem-solving skills in developing creative solutions to complex technical issues, ultimately saving time and resources.
  • Used specialty hand tools, power tools, gauges and equipment on daily basis.
  • Read and interpreted mechanical, electrical and hydraulic systems schematics and applied knowledge with each job.
  • Communicated effectively with team members and supervisors regarding ongoing projects and tasks, fostering smooth workflow processes.
  • Advised clients on proper care techniques for their equipment, leading to fewer breakdowns due to user error or neglect.
  • Reduced equipment downtime by conducting thorough safety inspections and identifying potential issues early.
  • Assisted in training new technicians on proper forklift maintenance procedures, contributing to a skilled workforce.
  • Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
  • Removed worn or faulty components for replacement or repair.
  • Collaborated with team of technicians to complete projects and meet deadlines.
  • Read and interpreted technical manuals for troubleshooting and repair purposes.
  • Evaluated heavy equipment to determine necessary repairs and maintenance requirements.

Supervisor of Operations

Complete Car Care
07.1998 - 04.2003
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Education

GED -

Houston Community College
Houston, TX
05.2003

Skills

  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Team motivation
  • Team Supervision
  • Work Planning and Prioritization
  • Coaching and Mentoring
  • Documentation And Reporting
  • Performance Improvement
  • Work Planning
  • Complex Problem-Solving
  • Analytical Thinking
  • Overseeing Daily Activities
  • Quality Improvement
  • Daily workflow improvement
  • Leading Team Meetings
  • Safety
  • Safety processes and procedures
  • Coaching
  • Client Support
  • Flexible Schedule
  • Client Service
  • Complaint resolution
  • Giving Constructive Feedback
  • Evaluating Employee Work
  • Performance Evaluations
  • Influencing skills
  • Employee Evaluation
  • Technical Support
  • Overtime Management
  • Feedback Delivery
  • Onboarding and Orientation
  • Excellent Communication
  • Project Planning
  • Audit reporting
  • Quantitative skills
  • Problem-solving abilities
  • Team Collaboration
  • Adaptability and Flexibility
  • Self Motivation
  • Problem-solving aptitude

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Team Leader

NJ Malin
09.2006 - Current

Forklift Technician

Briggs Equipment
04.2003 - 09.2006

Supervisor of Operations

Complete Car Care
07.1998 - 04.2003

GED -

Houston Community College

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Walter Manzanares