Walter Marsh

• Oversaw daily operations, working with sales people, customers, GM's, the owner's, banks, DMV's, manufactures, insurance companies, ensuring efficient workflow and adherence to company policies.
• Help implement programs for staff, enhancing team performance and productivity.
• Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
• Provided leadership and direction to staff, resulting in happy employee's and job satisfaction.
• Optimized resource allocation by identifying areas of waste reduction within the organization''s operations.
• Established performance metrics for employees, driving excellence in job performance and accountability.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and maintained relationships with customers and suppliers through account development with professionalism.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Defined clear targets and objectives and communicated to other team members.
• Used industry expertise, customer service skills and logic to resolve customer concerns and promote loyalty.
• Worked with employee's to drive their success, company success and strengthen motivation.
• Created detailed guidelines with the sales team's/manager's based on broad guidance and direction.
• Quality assurance practices for each phase of the vehicle delivery.
• Appraised vehicle's, bought vehicles. Oversaw the wholesale department for over 25 of the 32 locations
• I was on call 24/7 any time there was a problem I got a phone call.
• The only thing I haven't done for this company is sign checks or go over a financial statement. I have learned an worked in every department in this company.

• Cultivated strong client relationships to enhance customer satisfaction and retention.
• Developed strategic account plans aligning with client objectives to drive consumer's to their storefront/website.
• Mentored junior account managers, fostering professional development and improving team performance.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Improved overall team productivity by implementing best practices in organization and time management.
• Developed customized account plans for clients to help them achieve their business goals. also helped with creating TV ad's, specials, Internet ad's, and network in house promotions.
• Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
• Increased upsell opportunities with strategic account reviews, identifying and addressing client needs and goals.
• Built relationships with customers and community to promote long term business growth.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Achieved or exceeded company-defined sales quotas.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Implemented risk management processes to identify and mitigate potential project challenges.

• Oversaw contract negotiations with vendors, ensuring alignment with project goals and deliverables.
• Planned, designed, and scheduled phases for large projects.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Provided detailed project status updates whether it was good news or bad news, they got a call.
• Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
• Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
• Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
• Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Sourced, vetted and managed vendors needed to accomplish project goals.

• Supported project timelines by coordinating tasks between internal teams and client
• Implemented processes for new clients, ensuring smooth transitions and satisfaction.
• Worked with team members to identify process improvements and enhance time management.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Successfully resolved escalated issues, preventing potential loss of valuable clients.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Actively participated in networking events within the industry, expanding professional connections and generating leads.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
• Developed customized account plans for clients to help them achieve their business goals based on there budget.
• Utilize CRM software for tracking customer interactions and account progress.
• Conducted research on industry trends to enhance client recommendations and service offerings.
• Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
• Drove revenue growth by identifying new business opportunities within existing accounts.
• Established long-term customer relationships to enhance client loyalty and satisfaction.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Achieved or exceeded company-defined sales quotas.
• Developed, maintained and utilized diverse client base.