Summary
Overview
Work History
Education
Skills
Timeline
Generic

WALTER MASON

DETROIT

Summary

Accomplished sales relations specialist with over 15 years of experience in driving partner pipeline growth, optimizing pricing strategies, and managing high-value merchant portfolios. Strong focus on data-driven decision-making and customer-centric approaches enables effective collaboration across sales, technical, and support teams to expedite issue resolution. Proven track record of sustaining year-over-year revenue gains while fostering lasting partnerships. Committed to leveraging expertise to enhance business performance and deliver exceptional value.

Overview

17
17
years of professional experience

Work History

Sales Relations Associate II

North American Bancard
11.2016 - 10.2025
  • Spearheaded partner pipeline growth by identifying and qualifying high-potential opportunities, driving a 30% increase in qualified leads year-over-year.
  • Engineered dynamic pricing models that lifted average deal margins by 15%.
  • Managed a portfolio of 100+ merchant accounts, maintaining 98% SLA compliance for support and technical escalations.
  • Acted as primary liaison between sales, support, and technical teams—reducing escalation resolution time by 25%.
  • Recommended tailored payment hardware and software solutions, boosting partner transaction efficiency by 20%.
  • Orchestrated quarterly business reviews, analyzing KPIs and implementing action plans that sustained 10% annual growth in residual revenue.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Technical Support Liaison

Minacs Group
10.2015 - 02.2016
  • Engineered root-cause analysis protocols that slashed repeat contacts by 25%.
  • Orchestrated first-call resolution initiatives, boosting resolution rates by 20%.
  • Mobilized trend diagnostics and action plans to streamline complex escalations.

Client Services Specialist

Dialogue Direct
06.2013 - 10.2015
  • Orchestrated high-volume inbound support—100+ calls daily—sustaining a 95% CSAT.
  • Optimized benefit-plan workflows to curtail handle time by 15% while preserving service quality.
  • Diagnosed systemic inefficiencies and recommended scalable solutions to elevate member experience.

Sales Relations Support

Calvary Solutions
03.2015 - 05.2015
  • Catalyzed a 20% surge in new orders through ROI-focused product demonstrations.

Customer Support Representative

Kelly Services
09.2008 - 11.2012
  • Engineered upsell campaigns that drove incremental revenue through data-driven client insights.
  • Mobilized knowledge-base enhancements, reducing peer resolution times by 30%.
  • Spearheaded product advisory sessions, ranking in the top 10% of service performers by customer feedback.

Education

Bachelor of Science - Information Technology

Salem International University
Salem, WV

Completed Coursework, BS - Information Technology

South University

Completed Coursework, Associate - Business Accounting

Wayne County Community College

Skills

  • Partner Pipeline Development
  • Strategic Pricing & Margin Optimization
  • Merchant Portfolio Management
  • Cross-Functional Team Leadership
  • Equipment Solutions & Deployment
  • Quarterly Business Reviews (QBRs)
  • CRM & Salesforce Analytics
  • Data Analysis & Forecasting
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management

Timeline

Sales Relations Associate II

North American Bancard
11.2016 - 10.2025

Technical Support Liaison

Minacs Group
10.2015 - 02.2016

Sales Relations Support

Calvary Solutions
03.2015 - 05.2015

Client Services Specialist

Dialogue Direct
06.2013 - 10.2015

Customer Support Representative

Kelly Services
09.2008 - 11.2012

Completed Coursework, BS - Information Technology

South University

Completed Coursework, Associate - Business Accounting

Wayne County Community College

Bachelor of Science - Information Technology

Salem International University