Walter Massie
Greenville,NC
Summary
Inspiring Coach bringing extensive experience guiding and mentoring athletes to reach optimum potential. Driven and high-achieving with winning-team seasons throughout career history. Passionate about mentoring athletes to build sustainable training and eating habits. Spirited [Job Title] committed to inspiring personal drive and self-confidence through motivational training and skills development. Employs example-based instruction style to build trust as hands-on leader and guarantee safety of activities. Believes in open, constructive communication between staff and team to set clear goals and build vision of excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Area Coach II
Hyster-Yale Group
2021.01 - Current
- Ensured compliance with company policies and procedures, maintaining high standards of service quality across locations.
- Developed a comprehensive training program for new hires, resulting in faster onboarding and reduced turnover.
- Reduced operational costs through careful monitoring of expenses and implementation of cost-saving measures.
- Enhanced team performance by implementing effective coaching strategies and providing ongoing feedback.
- Streamlined operational processes to improve overall efficiency and productivity within the assigned area.
- Successfully resolved escalated customer complaints, restoring client satisfaction and safeguarding business reputation.
Area Coach I
Hyster-Yale Group
2019.01 - 2021.01
- Conducted regular performance appraisals, providing constructive feedback while identifying areas for growth or improvement.
- Increased employee retention by developing career advancement opportunities and offering ongoing professional development resources.
- Collaborated with fellow Area Coaches sharing best practices which contributed to the overall success of the organization.
- Successfully resolved escalated customer complaints, restoring client satisfaction and safeguarding business reputation.
Flowline Coordinator
Hyster-Yale Group
2015.01 - 2019.01
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
Education
No Degree - Business Administration And Management
University of Mount Olive
Mount Olive, NCSkills
- Staff Training and Development
- Operations Management
- Personable and friendly
- Communication abilities
- Team motivation
- Verbal and written communication
- Safety awareness
- Motivational leadership style
Timeline
Area Coach II
Hyster-Yale Group
2021.01 - Current
Area Coach I
Hyster-Yale Group
2019.01 - 2021.01
Flowline Coordinator
Hyster-Yale Group
2015.01 - 2019.01
No Degree - Business Administration And Management
University of Mount Olive
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