Walter mcgill

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Trained and motivated employees to perform daily business functions.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Improved team productivity by introducing innovative project management tools and techniques.
• Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
• Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
• Expanded business into new markets, cond
• Interacted well with customers to build connections and nurture relationships.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Trained and guided team members to maintain high productivity and performance metrics.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Developed strong relationships with clients, resulting in increased customer satisfaction and retention rates.
• Reduced employee turnover by fostering a positive work environment and promoting professional growth opportunities.
• Managed budgets effectively, balancing financial objectives with operational needs to achieve desired results.

Managed the day to day operations of the restaurant. Did the majority of the the hiring, training, corrective actions. Ensured customer satisfaction by serving quality product with excellent customer service while handling customer complaints to the satisfaction of the customer. Implemented new policies and procedures set by upper management.