Summary
Overview
Work History
Education
Skills
Timeline
Awards and Achievements
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WALTER METZ

Installation Technician
Valencia,CA

Summary

Motivated and results-oriented professional with a solid foundation in telecommunications systems and customer service. Seeking to pivot towards a career centered on dependable water delivery. Demonstrated expertise in resolving intricate technical challenges, overseeing projects with precision, and providing outstanding service within a fast-paced setting.


Overview

22
22
years of professional experience

Work History

Installation Technician

DIRECTV
12.2015 - Current
  • Prepare for installations by reviewing installation orders, gathering equipment, supplies and tools and coordinating schedules with customers.
  • Ensure adequate supply levels by inventorying stock, placing and verifying orders.
  • Plan installations by evaluating location, locating access and laying-out equipment and wiring plan.
  • Establish satellite TV systems by installing equipment, running and pulling cable, programming and calibrating equipment while adhering to codes, regulations and standards.
  • Verify satellite TV systems for correct functionality and optimal performance by testing equipment and connections and identifying and correcting any issues.
  • Maintain accurate records through documenting installations, services and repairs.
  • Maintain and improve service and rapport with customers through listening to their descriptions of problems, answering questions and resolving issues through diagnosing, troubleshooting, repairing, replacing and/or upgrading components.
  • Installed fiber optic cables and associated hardware in various environments ensuring proper function and alignment.
  • Planned cable layouts and routes, considering factors like cable protection, bend radius, and accessibility requirements.
  • Performed routine maintenance checks and troubleshooting on fiber optic systems to ensure optimal performance and reliability.
  • Performed complex and precise fiber optic assemblies and installations, adhering to industry standards and safety protocols.

Evaluation Technician

Testronics Laboratories, Inc.
10.2004 - 12.2015
  • Performed DVD and Blu-ray Disc Menu Navigation, Disc Functionality and Quality Control, both in house and off site for clients such as Disney, Paramount, Fox, Warner Brothers, HBO, Showtime and Criterion.
  • Wrote reports of findings and made recommendations for changes.
  • Conducted training sessions with new hires and other technicians.
  • Utilized test scripts to assess quality and identify anomalies in video and audio assets.
  • Performed test case scenarios from a collection of previously reported defects to insure proper disc functionality.
  • Collaborated with small tester group to certify properly tested product under strict project timeline.
  • Collaborated with managers to ensure accurate documentation on all reported issues.
  • Conducted detail oriented inspections on over 1,000 projects related to DVD and Blu-ray linear viewing and compatibility.
  • Calibrated all testing equipment to ensure proper testing procedures are properly performed.
  • Created open, collaborative relationships with clients to help build trust and generate repeat business.

ATM Supervisor

Dunbar Armored
04.2003 - 09.2004
  • Managed daily schedules and delivery routes for approximately 30 employees.
  • Ensured staff complied with company guidelines and worked hand-in-hand with the Human Resources department to maintain good employee relations.
  • Coordinated and conducted training sessions for new and existing employees.
  • Directly responsible for delivery, pick-up and reconciliation of valuables at over 70 client locations.
  • Reported and resolved technical issues through company help desk in a timely manner.

Education

High School Diploma -

Canyon High School
Canyon Country, CA
06-1995

Skills

  • Skilled in using Microsoft Office applications and mobile devices
  • Efficient typing speed of 35 WPM
  • Effective communication in chat environments
  • Adaptable in fast-paced settings
  • Able to lift 80 pounds and climb ladders 40 feet
  • Skilled in adapting to challenging work environments
  • Collaborative across all levels
  • Trustworthy and approachable

Timeline

Installation Technician

DIRECTV
12.2015 - Current

Evaluation Technician

Testronics Laboratories, Inc.
10.2004 - 12.2015

ATM Supervisor

Dunbar Armored
04.2003 - 09.2004

High School Diploma -

Canyon High School

Awards and Achievements

  • Employee of the Month, January 2024, February 2024 & March 2024.
  • Nominated for Tech of the Quarter for the 1st and 2nd quarter of 2024.
  • Nominated for the Spotlight Award 2023, 2024.
  • Nominated for the Deliberate Safety Award 2023, 2024.

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