Walter Middlebrook
Jackson,MS
Summary
Proven leader with a track record of driving process improvements at Wallenius Wilhelmsen Logistics, enhancing team productivity by fostering a culture of continuous improvement and accountability. Skilled in problem-solving and motivating teams, adept at managing operations efficiently and delivering feedback effectively. Achieved significant improvements in employee retention and operational workflows through strategic policy implementation and mentorship. Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Leader in Training
Wallenius Wilhelmsen Logistics
04.2012 - Current
- Collaborated with cross-functional teams to identify areas of opportunity for process improvement, driving organizational success.
- Led the successful implementation of new policies and procedures that resulted in more streamlined workflows and greater consistency across teams.
- Promoted a culture of continuous improvement, leading to increased productivity and efficiency within the team.
- Improved employee retention through the development of effective training programs and mentorship initiatives.
- Cultivated a culture of accountability, setting clear expectations around performance metrics while providing ongoing support to achieve desired outcomes.
Retail Sale Associate
AutoZone
01.2021 - 09.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and helped with product questions, selections, and purchases.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Quality Inspector
Fauracia
12.2019 - 01.2021
- Inspected and packaged products meticulously according to manufacturing specifications.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Examined products for imperfections and defects.
- Performed frequent visual inspections to root out tolerance and compliance issues.
Cook
McDonald's
02.2009 - 12.2010
- Prepared and served various food items in fast-paced fast food environment.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Education
High School Diploma -
Calloway High School
Jackson,MS05-2006
Skills
- Self-awareness
- Motivating Teams
- Influencing Others
- Feedback Delivery
- Professional and Courteous
- Managing Operations and Efficiency
- Performance Tracking and Evaluation
- Problem-Solving
Timeline
Retail Sale Associate
AutoZone
01.2021 - 09.2023
Quality Inspector
Fauracia
12.2019 - 01.2021
Leader in Training
Wallenius Wilhelmsen Logistics
04.2012 - Current
Cook
McDonald's
02.2009 - 12.2010
High School Diploma -
Calloway High School
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