Walter Nance
New York,NY
Summary
Personable Hospitality Specialist with Number years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers.
Overview
24
24
years of professional experience
Work History
Hospitality Specialist
Self-employeed
10.2020 - Current
- Increased customer service ratings significantly through personable service.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Collaborated with various team members to meet guests' requests.
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
Retail Sales Associate
Paul Stuart Inc.
03.1998 - 04.2020
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
Skills
- Ordering Supplies
- Self Starter
- Property Management
- Customer Loyalty
- Guest Satisfaction
- Room Preparation
- Securing Reservations
- Customer Support
- Providing Customer Support
- Communicating with Clients
- Guest Relations
- Hospitality and Accommodation
- Understanding Customer Needs
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Billing Adjustments and Refunds
- Customer Retention Strategies
- Multitasking
- Negotiation
Websites
Languages
German
Limited Working
Timeline
Hospitality Specialist
Self-employeed
10.2020 - Current
Retail Sales Associate
Paul Stuart Inc.
03.1998 - 04.2020
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