Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Walter Navarro

Fort Lauderdale,FL

Summary

Results-driven professional with extensive experience in account management, dedicated to cultivating strong client relationships and driving sustainable business growth. Expertise in leading cross-functional teams and promoting collaboration across departments to implement innovative POS systems and establish strategic partnerships. Proven track record of enhancing team synergy and thriving in dynamic environments, complemented by exceptional communication and problem-solving skills. Committed to delivering impactful solutions that align with organizational goals and elevate client satisfaction.

Overview

10
10
years of professional experience

Work History

Hybrid Menu/Retail Consultant III

Toast
08.2022 - Current
  • Partner with over 60 restaurant owners globally monthly to successfully launch their new Toast POS by leveraging project management and product expertise to create tailored talk tracks to improve operational efficiency through their menu and enhance both the guest and staff experience.
  • Provide solutions and Toast POS set up consultation for both restaurants and retail shops.
  • Deliver exceptional customer service by resolving client concerns quickly and efficiently.
  • Developed and delivered presentations to key customers to position products and services.
  • Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Consistently met and exceed goals.

Owner

Sidewalk Bottleshop
08.2021 - Current
  • Owner/Operator of a boutique wine retail shop and bar.
  • Carefully curate retail products, menus and offers.
  • Manage 25+ VIP wine club members, offering personalized service and dedicated customization.
  • Focus on fostering partnerships, and creating the best food and wine experiences.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Participated in community outreach activities to promote brand and build network.
  • Evaluated team needs and expectations, establishing clear goals for each team member.

General Manager

Llama San
12.2019 - 07.2021
  • Led service and kitchen teams, achieving $5M in annual sales.
  • Successfully implemented Toast POS and set up online ordering during COVID.
  • Effectively navigated operational challenges during the COVID-19 pandemic to ensure business survival.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.

Assistant General Manager

Momofuku
08.2017 - 12.2019
  • Led dinner service, ensuring exceptional experiences for all guests, including high-profile regulars, VIPs, and company executives.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed 150 guest reservations per night delivering high quality customer service.
  • Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.

Assistant General Manager

Suviche
08.2015 - 08.2017
  • Successfully opened and managed a new Fort Lauderdale location.
  • Hired and trained a team of 25 in a high-volume fast-casual restaurant.
  • Spearheaded one of Florida's initial Toast POS installations.
  • Handled cash accurately and prepared deposits.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.

Education

B.S. - Hospitality Management

Florida International University
Miami, Florida
01.2016

A.A. - Hospitality Management

Miami Dade College
Miami, Florida
01.2014

Skills

  • Dependable client account oversight
  • Project execution management
  • Restaurant and Retail shop Expert
  • Effective communication
  • Confident public speaking
  • Bilingual in English and Spanish languages
  • Facilitating collaboration across teams
  • Customer service optimization
  • Strategic influence on choices
  • Technical Proficiency: Toast, G-Suite, Salesforce
  • Relationship building
  • Resourceful problem-solving
  • Effective client relations

Awards

Sidewalk Bottleshop Best places to eat in Fort Lauderdale by Infatuation Miami

Sidewalk Bottleshop Best Bars in Fort Lauderdale by Infatuation Miami

Sidewalk Bottleshop Best Wine List in Fort Lauderdale by Lauderdale Magazine 


Llama San Awarded 3 Stars by New York Times 

Llama San Awarded Best New Restaurant in NYC by Grubstreet 2019

Timeline

Hybrid Menu/Retail Consultant III

Toast
08.2022 - Current

Owner

Sidewalk Bottleshop
08.2021 - Current

General Manager

Llama San
12.2019 - 07.2021

Assistant General Manager

Momofuku
08.2017 - 12.2019

Assistant General Manager

Suviche
08.2015 - 08.2017

B.S. - Hospitality Management

Florida International University

A.A. - Hospitality Management

Miami Dade College

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