Summary
Overview
Work History
Education
Skills
Timeline
Generic

Walter Nelson

Las Vegas,NV

Summary

Flexible worker with proven customer service skills to meet demands of a busy

service industry. Accomplishes tasks with minimal direction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Bar Runner

Caesars Entertainment
04.2023 - Current
  • Replaced empty kegs and soda syrups.
  • Assisted in setting up and breaking down bar area for special events.
  • Restocked ice, condiments, and snacks.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Assisted with bussing tables and cleaning up spills.
  • Coordinated with bartenders to maintain smooth operation of bar area.

Attractions Operator

Caesars Entertainment
11.2021 - Current
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Trained new ride operators on safety procedures and ride operations.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Followed safety procedures for operating and loading and unloading passengers from ride.
  • Operated tower control of ride and monitored passenger safety and comfort.

Concessions Worker

Cinemark
08.2019 - 03.2020
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Implemented customer service policies to create positive experiences and encourage repeat patronage.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Communicated with customers to prepare food items and drinks, complying with requests and preferences.
  • Inspected stock to guarantee adequate quantity to meet customer demands.
  • Maintained clean, organized workspace according to operational standards.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Responded to customer complaints to help resolve issues.

Client Service Professional

H&R Block
12.2018 - 04.2019
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Organized, maintained and updated information in computer databases.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Collected payments, processed transactions and updated relevant records.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Conducted out of office marketing to partnered companies.

Concessions Worker

Cinemark
08.2017 - 05.2018
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Implemented customer service policies to create positive experiences and encourage repeat patronage.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Communicated with customers to prepare food items and drinks, complying with requests and preferences.
  • Inspected stock to guarantee adequate quantity to meet customer demands.
  • Demonstrated knowledge of food safety and sanitation standards for compliance with regulations.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Maintained clean, organized workspace according to operational standards.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Responded to customer complaints to help resolve issues.

Education

High School Diploma -

Ed W Clark High School
Las Vegas, NV
05.2018

Skills

  • Customer Service
  • Conflict Resolution Techniques
  • Ensuring Guest Safety
  • Cash Register Operations
  • Teamwork and Collaboration
  • Time Management
  • Computer Proficiency
  • Bookkeeping
  • Liabilities Mitigation
  • Service Station Maintenance
  • Flexible Schedule
  • Effective Multitasking

Timeline

Bar Runner

Caesars Entertainment
04.2023 - Current

Attractions Operator

Caesars Entertainment
11.2021 - Current

Concessions Worker

Cinemark
08.2019 - 03.2020

Client Service Professional

H&R Block
12.2018 - 04.2019

Concessions Worker

Cinemark
08.2017 - 05.2018

High School Diploma -

Ed W Clark High School

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Walter Nelson