Walter Ramírez
Saint Petersburg,FL
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
9
9
years of professional experience
Work History
Hotel Front Desk Clerk
La Quinta
2023.04 - Current
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Conducted regular security checks throughout the property, contributing to a safe environment for both guests and staff.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Streamlined reservations process for improved accuracy and guest experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Prepared reports on guest satisfaction levels and other metrics.
- Ensured accurate inventory management of hotel supplies, reducing waste and optimizing resource allocation.
- Developed and maintained positive relationships with guests for satisfaction.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Supported event planning efforts by coordinating room bookings and accommodations for large groups.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Completed late check-ins and directed guests to rooms and facilities.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Trained new staff members in customer service techniques and hotel operations.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
- Collected room deposits, fees, and payments.
- Managed lost and found items to assist guests with retrieving belongings.
- Monitored occupancy rates closely to maximize revenue potential while adhering to hotel policies regarding overbooking.
Sales Advisor
Webhelp
2021.06 - 2023.04
- Used customer insights to develop innovative sales strategies to increase sales.
- Contributed to event marketing, sales and brand promotion.
- Scheduled appointments and managed master calendar.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Implemented new sales strategies that led to improved market penetration and higher profit margins.
- Increased sales by offering advice on purchases and promoting additional products.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed long-lasting client relationships by providing exceptional customer service.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Trained and mentored new sales representatives.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Sales Associate
Concetrix
2019.07 - 2021.06
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Delivered energetic responses to customers over the telephone, going above and beyond to serve needs.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Worked well in a team setting, providing support and guidance.
- Provided professional services and support in a dynamic work environment.
Risk Analyst
Remitly
2018.07 - 2019.06
- Provide customer service to users in the United States, Europe, Asia and Latin America through inbound and outbound calls.
- Verify monetary transactions to guarantee the legal origin of the funds sent, guaranteeing the safety of the parties involved.
- Verify the identity and relationship between the sender and recipient of the money to avoid money laundering, identity theft and comply with the measures established by banking and financial agencies.
- Supported business continuity planning efforts by conducting risk assessments for critical processes, identifying areas of vulnerability and recommending appropriate mitigation measures.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
Customer Service Representative
Sitel Call Center
2015.03 - 2018.07
- Customer service agent in different bilingual accounts, initially for the Toys R US account, later in the financial area for the Capital One account, providing excellent customer service in English and Spanish, understanding the needs of each client to be able to give a resolution in the first interaction, thus fulfilling each goal set and complying with the metrics established by QA.
Education
Bachelor of Science - Computer And Information Sciences
UNIVAL
JALAPA, NICARAGUA12.2016
Skills
- Teamwork orientation
- Data Confidentiality
- File Management
- Nightly Audits
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Hotel Front Desk Clerk
La Quinta
2023.04 - Current
Sales Advisor
Webhelp
2021.06 - 2023.04
Sales Associate
Concetrix
2019.07 - 2021.06
Risk Analyst
Remitly
2018.07 - 2019.06
Customer Service Representative
Sitel Call Center
2015.03 - 2018.07
Bachelor of Science - Computer And Information Sciences
UNIVAL
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