Walter Santos
Dallas,United States
Summary
With over a decade of experience working in different work environments like Hospitals and Dental settings, I have Acquired and learned to adapt to difficulties that the field brings in doing so, made it easier to obtain the skills necessary to become a valuable asset to any organization I have been a part of. My determination and willingness gives me the drive to be successful.
Overview
3
3
years of professional experience
Work History
Dental Surgery Assistant
Prime Dental
11.2021 - 12.2024
- Scheduling patients for oral surgeries at our outpatient centers with anesthesia, scheduling patient for follow up post care appointments, phone etiquette, scheduling for peer to peer for approval for oral surgeries.
- Educated patients on necessary preparations before surgery or treatment, ensuring optimal conditions for successful outcomes.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Enhanced patient comfort during treatment by skilled IV placement and supportive care.
- Improved patient comfort by efficiently preparing dental instruments and materials for surgeries.
- Contributed to a decrease in surgery complications by effectively anticipating surgeon needs and responding promptly to requests for assistance or equipment.
- Managed care for post-operative patients from initial recovery through discharge.
- Medical documentation processes, ensuring accurate and timely recordkeeping after treatment.
- Improved patient satisfaction by addressing concerns and providing compassionate care throughout the recovery process.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during patient post op call/recovery questions.
- Acted as a reliable point of contact for future patients, by scheduling appointments with professionalism and tact.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Troubleshot equipment malfunctions, ensuring minimal downtime and maintaining optimal functionality.
- Ensured compliance with OSHA and HIPAA regulations, maintaining a safe and secure working environment for staff and patients alike.
Education
Associate of Science - Medical/Dental
IntelliTec of Pueblo
Pueblo, COAssociate of Applied Science - Computer Networking
Asher College
Dallas, TXSkills
- Excellent communication
- Bilingual English/Spanish
- Empathy and patience
- Strong work ethic
- Critical thinking
- Computer skills
- Microsoft office
- Data entry
Timeline
Dental Surgery Assistant
Prime Dental
11.2021 - 12.2024
Associate of Science - Medical/Dental
IntelliTec of Pueblo
Associate of Applied Science - Computer Networking
Asher College
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