Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Walter Serrano

Kissimmee,FL

Summary

Driven Chief Engineer offering 15+ years of supervising and executing direct preventive and corrective maintenance. In-depth knowledge of general repairs and new system installations combined with business-oriented perspective. Familiar with all facets of design, construction and implementation.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Maintenance Supervisor

Real Manage
02.2025 - Current
  • Supervised maintenance team to ensure timely completion of repairs and preventive maintenance tasks.
  • Conducted regular inspections to identify areas for improvement and enhance operational efficiency.
  • Collaborated with management to set maintenance goals aligned with organizational objectives.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Increased productivity by reducing downtime, allocating tasks, and maintaining high standards of safety and work quality.
  • Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during events, or emergency situations.
  • Negotiated with vendors for cost-effective materials procurement.
  • Maintained weekly reports for upper management
  • Trained staff on safety protocols and proper use of tools and machinery.
  • Led initiatives to improve response times for emergency repairs, enhancing overall service delivery.
  • Monitored vendors work tasks while installing, painting, fixing or replacing and reported to Director of Facilities

Maintenance Supervisor

Current Orlando
02.2024 - 02.2025
  • Reviewed and studied blueprints to double-check installation and implementation project requirements.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Contributed to development, implementation, and execution of maintenance programs.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Tracked and progressed maintenance requests in CMMS systems to meet schedules.
  • Tracked and managed department costs for good budget adherence.
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Negotiated contracts with vendors for cost-effective materials procurement.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
  • Fostered a positive work environment that led to high employee morale and retention rates, while consistently meeting performance expectations.
  • Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned projects or emergency situations.
  • Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
  • Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
  • Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.

Chief Engineer

Blue Tree Resort
07.2016 - 11.2023
  • Oversee all engineering and maintenance operations to guarantee everything runs smoothly and efficiently.
  • Develop and implement preventative maintenance programs to ensure the safety, comfort, and functionality of the hotel facilities.
  • Manage the budget for engineering and maintenance, and oversee the procurement of supplies, equipment, and services.
  • Develop and maintain relationships with vendors and contractors to ensure that the hotel's needs are met in a timely and cost-effective manner.
  • Conduct regular inspections of all building systems, including HVAC, plumbing, electrical, and mechanical, to identify areas for improvement and address any issues.
  • Develop and manage a team of engineers and technicians to provide high-quality maintenance and engineering services.
  • Collaborate with other departments, such as housekeeping, and front desk, to ensure that guest needs are met, and that the hotel operates smoothly.
  • Ensure compliance with health and safety regulations, building codes, and environmental standards.
  • Provide training and development opportunities to staff members to enhance their skills and knowledge.
  • Established procedures for corrective and preventive maintenance.
  • Optimized performance of facility machinery through calibration and repairs.
  • Attended weekly department head meetings to share information and voice concerns.

Assistant Director

Radisson Resort
03.2015 - 08.2015
  • Worked alongside the director in all areas of hotel, restaurant, or resort operations.
  • Provided assistance in creating and implementing the organization's policies, procedures, and protocols.
  • Managed day-to-day operations, providing leadership, guidance, and direction as needed.
  • Ensured that operations ran smoothly and ensured customer satisfaction by resolving any issues.
  • Provided customer service by resolving complaints, as well as building and maintaining relationships with customers.
  • Assisted the director in planning and managing budgets, monitoring expenses, and forecasting revenue.
  • Identified areas where improvements should be made and provided recommendations and suggestions for changes to the director to implement.
  • Trained new employees, providing them with the necessary guidance, support, and training to perform their job duties effectively.
  • Maintained knowledge of industry trends, regulations, and new technologies that could benefit the organization.

Engineering Manager

Westgate Resorts
07.2014 - 02.2015
  • Led evaluation and oversaw maintenance operations to increase personnel efficiency and productivity.
  • Planned and executed engineering projects and maintenance programs to ensure seamless operations.
  • Ensured all facilities complied with industry regulations and maintained proper working order.
  • Developed budgets for projects and maintenance to optimize resource allocation.
  • Implemented safety and security programs to ensure the safety of employees and guests.
  • Developed and executed strategic schedules and methodologies for facility maintenance services.
  • Fostered collaboration and coordination with other departments to enhance the safety of guests and personnel.

Engineer Technician II

Hilton Grand Vacations Club
02.2013 - 08.2014
  • Conducted comprehensive facility inspections to verify proper functioning of all systems and adherence to safety regulations.
  • Performed maintenance and repair tasks for complex mechanical, electrical, and plumbing systems.
  • Demonstrated adherence to established company policies and procedures for engineering and maintenance departments.
  • Participated in special projects to improve the efficiency and effectiveness of hotel operations.
  • Provided prompt and efficient responses to service requests and emergency situations.
  • Diagnosed and resolved issues with A/C units and other appliances through expert troubleshooting and repair techniques.

Chief Engineer

Outrigger Lodging Svc
07.2010 - 01.2012
  • Managed the operation and maintenance of hotel facilities and equipment, ensuring optimal performance and safety.
  • Led, supervised, and trained a team of technicians and maintenance staff in carrying out duties and responsibilities.
  • Created and implemented preventive maintenance programs and schedules for all equipment and systems within the hotel.
  • Coordinated with other departments and stakeholders to prioritize and address repair and maintenance issues in a timely and efficient manner.
  • Developed and managed department budgets, forecasted expenses, and recommended cost-saving measures.
  • Negotiated with suppliers and contractors to ensure quality and cost-effective services and materials.
  • Conducted regular inspections and audits on guest rooms and public areas to ensure cleanliness and functionality.
  • Provided technical support and guidance to other departments in their projects and initiatives.
  • Implemented and enforced safety and security policies and protocols for the hotel's staff and guests.

Project Manager

WBM Enterprise, Inc.
08.2005 - 03.2010
  • Oversaw multiple renovation projects from start to finish, ensuring successful completion within budget and deadline.
  • Coordinated with clients, contractors, and vendors to develop project scope, requirements, and timelines.
  • Conducted site inspections, monitored progress, and resolved issues to maintain quality and safety standards.
  • Managed project budgets and expenses, tracked expenses, and monitored profitability.
  • Developed and maintained project schedules, managed resources, and tracked progress on a daily basis.
  • Provided regular project status updates to senior management and stakeholders, highlighting any issues or risks.
  • Facilitated project meetings and maintained communications with all stakeholders.
  • Coordinated procurement and delivery of materials, equipment, and services to ensure timely completion of projects.
  • Conducted regular quality assurance checks to ensure projects met or exceeded industry standards and client expectations.
  • Provided training and guidance to project team members.

Education

Advanced Manufacturing Program - Welding

Valencia College
Orlando, FL
01.2016

HVAC Program -

Technical Education Center-Osceola
Kissimmee, FL
08.2004

Skills

  • Facility Management
  • Environmental Permitting
  • Construction Administration
  • Workflow Planning
  • Efficient in Synergy MMS, Entrata, Tels, Quore Computerized Maintenance Management System and time-keeping software applications, such Kronos, ADP and Paylocity, Paycom
  • Proficient in MS Word and Excel
  • Team leader with exceptional customer service skills

Certification

  • EPA Universal certification
  • OSHA 10 certification
  • CAM License
  • Advanced Manufacturing Specialist Certificate
  • SMAW 3G 7018 AWS
  • CPR/ First Aid Certified

Languages

English
Spanish

Timeline

Maintenance Supervisor

Real Manage
02.2025 - Current

Maintenance Supervisor

Current Orlando
02.2024 - 02.2025

Chief Engineer

Blue Tree Resort
07.2016 - 11.2023

Assistant Director

Radisson Resort
03.2015 - 08.2015

Engineering Manager

Westgate Resorts
07.2014 - 02.2015

Engineer Technician II

Hilton Grand Vacations Club
02.2013 - 08.2014

Chief Engineer

Outrigger Lodging Svc
07.2010 - 01.2012

Project Manager

WBM Enterprise, Inc.
08.2005 - 03.2010

Advanced Manufacturing Program - Welding

Valencia College

HVAC Program -

Technical Education Center-Osceola

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