Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Generic

Walter Siguenza

Los Angeles,CA

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Chick-fil-A. Skilled in conflict resolution and team leadership, adept at driving efficiency and fostering a positive work environment. Demonstrates strong problem-solving abilities and a customer service focus, significantly improving team performance and operational effectiveness.

Proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction. Possessing excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels. Hardworking and passionate job seeker with strong organizational skills eager to secure Management position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Chick-Fil-A Shift Leader

Chick-fil-A
04.2017 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.

Independent Contractor

Pour Vida
03.2022 - Current
  • Developed a diverse drink menu featuring innovative cocktails and high-quality spirits to attract a wider clientele.
  • Optimized bar layout for increased efficiency in serving guests while maintaining an inviting ambiance conducive to socializing between patrons.
  • Developed strong rapport with regular patrons through attentive service and personalized engagement that fostered loyalty among customers.
  • Increased customer base by implementing creative marketing strategies and engaging social media presence.
  • Enhanced bar atmosphere with well-chosen music, lighting, and decor to create a welcoming environment for patrons.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Sales Associate

WSS Warehouse Shoe Sale
05.2015 - 11.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Fast Food Manager

Jack in the Box
08.2013 - 04.2015
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
  • Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Increased sales through effective promotion of daily specials and upselling menu items to customers.
  • Boosted employee morale through recognition programs, fostering a positive work environment that promoted teamwork and collaboration.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Education

High School Diploma -

Manual Arts Senior High School
Los Angeles, CA
06.2013

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Flexible Schedule
  • Decision-making capabilities
  • Team motivation
  • Strong verbal and written communication
  • Creative Problem-Solving
  • Customer Service Management
  • Team Collaboration and Leadership
  • Team Supervision
  • Conflict Resolution
  • Staff Training and Development
  • Motivational Leadership
  • POS System Operation
  • Inventory Counts
  • Sales and Upselling
  • Complaint resolution
  • Issue Resolution
  • Role Modeling
  • Professional Appearance
  • Client Support
  • Diplomatic and Fair
  • Employee Attendance Monitoring
  • Drawer Assignments
  • Teamwork and Collaboration
  • Excellent Communication
  • Professionalism
  • Problem-solving aptitude

Timeline

Independent Contractor

Pour Vida
03.2022 - Current

Chick-Fil-A Shift Leader

Chick-fil-A
04.2017 - Current

Sales Associate

WSS Warehouse Shoe Sale
05.2015 - 11.2016

Fast Food Manager

Jack in the Box
08.2013 - 04.2015

High School Diploma -

Manual Arts Senior High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Similar Profiles

CREATE PROFILE
Walter Siguenza