Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Walter Simmons

Columbus,GA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Heavy Truck Driver Government Contractor

XO Tech LLC
09.2022 - Current
  • Reported vehicle and roadside issues in accordance with company policies to maintain route transparency.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Managed efficient loading, unloading and security of customer freight, taking care with fragile items and diligently bracing loads, balancing weights and preventing shifting.
  • Operate a variety of Heavy and light military vehicles to complete various missions.
  • Loaded and unloaded goods and freight from tractor trailers, heavy duty trucks and flatbed vehicles.

Owner Operator

Simmons Family Delivery LLC
03.2019 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Professional Truck Driver

SpartanNash | Warehouse
08.2019 - 03.2021
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Verified contents of inventory loads against Bills of Lading.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Monitored and managed fuel consumption and expenses for management reporting.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Maximized load safety by balancing, securing, and weighing products.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Inspected load security and checked for damages.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Fastened chains, straps, covers, and binders to secure load during transit.

Professional Truck Driver

Waggoners Trucking
06.2019 - 08.2019
  • Drove a tractor trailer truck to drop off Mercedes Benz sprinter vehicles
  • Functioned independently with minimal direction and guidance
  • Managed the number of hours driven daily to maintain safety
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Monitored and managed fuel consumption and expenses for management reporting.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Maximized load safety by balancing, securing, and weighing products.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Inspected load security and checked for damages.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Fastened chains, straps, covers, and binders to secure load during transit.

Professional Truck Driver

Ferguson Enterprise
06.2018 - 06.2019
  • Performed pre-trip and post-trip inspections
  • Delivered pipe, plumbing supplies and appliances to work sites
  • Documented trips performed and prepared weekly reports
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Operated with safety and skill to avoid accidents and delays.
  • Verified contents of inventory loads against Bills of Lading.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Monitored and managed fuel consumption and expenses for management reporting.
  • Maximized load safety by balancing, securing, and weighing products.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Inspected load security and checked for damages.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.

Dump Truck Driver

D.A.T. Trucking LLC
02.2018 - 05.2018
  • Delivered material to construction sites and performed pre-trip and post-trip inspections
  • Logged hours worked and prepared weekly reports for truck and wages earned
  • Demonstrated ability to self-motivate, set goals and meet deadlines
  • Weighed in and out at scales for load ticketing and legal weight compliance.
  • Maneuvered trucks to correct locations for material drops, working with large equipment operators to correctly position loads for best distribution.
  • Hauled materials for road construction, large industrial use, construction and agriculture.
  • Safely drove truck and materials to various destinations in Georgia, and Alabama.
  • Inspected truck equipment and supplies such as tires, lights, brakes, gas, oil and water.
  • Operated with safety and skill to avoid accidents and delays.
  • Maneuvered diverse vehicles on lots with obstacles and limited space.
  • Operated vehicles according to local, regional and federal transportation regulations.
  • Developed and established good relationships with customers by delivering prompt and courteous service with clear communication.
  • Remained alert and prepared to protect crew against danger.
  • Maintained truck logs or time recordings as required by state and company policies and regulations.
  • Drove 20-ton capacity vehicles transporting asphalt, GAB, and rocks. materials for construction projects.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.

Student Driver

GA Driving Academy
12.2017 - 02.2018
  • Remained self-directed, motivated, and accountable for personal actions
  • Came prepared for class and completed assignments on time
  • Navigated new technology, utilized available resources, and set realistic expectations
  • Volunteer experience includes 2 years as a Secretary / Disability Claims Officer in a fast-paced environment
  • Drove safely in various weather and road conditions to avoid accidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed and maintained courteous and effective working relationships.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Excellent communication skills, both verbal and written.
  • Minimized liability by consistently following road rules when driving.

Squad Leader / Infantry

Infantry U.S. Army
08.2001 - 05.2010
  • Evaluated soldiers for promotions and led soldiers during time of war
  • Supervised soldier training activities and processed leave of absence (LOA) paperwork
  • Explained benefits and offered payroll assistance
  • Supervised and led squad of 11 soldiers, setting high standard of efficiency, loyalty and integrity.
  • Executed reasoned and efficient decision-making to foster troop discipline and unity.
  • Responded to emergencies with speed, efficiency, and knowledgeable assistance.
  • Identified issues between soldiers and successfully resolved problems through active listening and interpersonal communication.
  • Maintained property and equipment inventory and crew assignments.
  • Assessed battlefield conditions such as terrain and enemy fire effectiveness to organize and deploy team members effectively.
  • Demonstrated proficiency in telecommunications equipment to foster critical contact during team missions.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
  • Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
  • Maintained 100% accountability of assigned equipment worth more than $[Amount].
  • Provided thorough reports to superiors regarding squad's activities on patrol.
  • Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.
  • Inspected weapons for proper cleanliness and functionality and identified parts for repair.
  • Constructed and camouflaged infantry positions and equipment to prevent detection.
  • Operated heavy equipment, fire equipment and mobile Incident Command Center vehicle.
  • Coordinated fire suppression actions with air operations and local emergency response entities.
  • Submitted work orders to have Bradley Infantry vehicles repaired and checked each one thoroughly upon return to service.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Trained in use of tear gas, passive ordnance, and explosives.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Established defensive positions to protect against enemy forces.
  • Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
  • Led unit in field exercises and operations.
  • Disciplined subordinates for rules infractions and poor performance.
  • Trained soldiers on military structure, etiquette and environmental survival tactics.
  • Recommended soldiers for promotion points and awards.
  • Instructed infantry skills at service schools and combat training centers.

Assistant Manager / Customer Service

Sonic | Quick Service Restaurant
01.2005 - 03.2007
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Reviewed submitted documents to check compliance and enforce recordkeeping policies.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Store Manager / Customer Service

Captain D’s | Quick Service Restaurant
01.1999 - 07.2001
  • Supervised 23 employees and oversaw day–to–day operations of the restaurant.
  • Created employee schedules, processed payroll, took inventory and ordered supplies.
  • Prepared bank deposit and handled promotions and customer complaints.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Researched and corrected customer concerns to promote company loyalty.
  • Created and reviewed invoices to confirm accuracy.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Assistant Manager / Customer Service

Krystal’s | Quick Service Restaurant
01.1997 - 12.1998
  • Accountable for the organized, efficient and profitable operation of the restaurant
  • Ensured policies and procedures were followed, created employee schedules and prepared bank deposits
  • Handled customer complaints and concerns and supervised 9 employees
  • Worked as part of team and led by example to ensure quality customer service and a positive atmosphere
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Associate of Science Degree - Healthcare Management

Ultimate Medical Academy
2019

Skills

  • Microsoft Office / MS Excel MS Word MS PowerPoint Typing Speed: 45 WPM
  • Electronic Medical Records (EMR / EHR) Greenway Prime Suite EHR
  • Accurate Recordkeeping
  • Daily Vehicle Inspections
  • Material Handling Equipment
  • Safety Inspections
  • Federal Regulations
  • Army GCSS
  • Safe Vehicle Operations
  • DOT Requirements
  • Business Operations
  • Scheduled Services
  • Reading Comprehension
  • Cargo Security
  • Materials Movement
  • Critical Thinking
  • Customer Satisfaction
  • Manage Loads
  • Delivery Instructions Verification
  • Logistics Coordination
  • Inspect Vehicles
  • Flatbed Trailers
  • Maintain Regulatory Compliance
  • Cargo Trucks
  • Electric Hand Trucks
  • Route Navigation Software
  • Update Logs
  • Laborer Oversight
  • Dependable and Cooperative
  • Word Processing
  • Adaptability and Flexibility
  • Truck Cab Computer Operation
  • Vehicle Service Documentation
  • Locating Vins
  • Spreadsheet Tracking
  • Document Verification
  • Follow Safety Procedures
  • Customer Relationships
  • Equipment Inspection
  • Corrective Actions
  • Safety Regulations
  • Basic Vehicle Safety
  • Service Dispatching
  • Data Communications
  • Customer Accounts Management
  • Outstanding Active Listening Skills
  • Instructional Strategies

Certification

Charting Filing Processing Co-Payments Appointment Scheduling Medical Terminology CMS1450 UB04 CMS1500 Healthcare Claim Cycle Insurance Verification HIPAA Compliance Insurance Billing Procedures Medical Office Procedures Accounting Payroll Banking Systems Healthcare Law Anatomy & Physiology Human Resource Management Organizational Improvements Interpersonal Professional Communications Business Office Operations Medical Practice Management Systems Practice Structure Leadership & Management

Affiliations

Customer service oriented professional with 12+ years managerial experience and strong leadership skills. Facilitates efficient workflows, communicates effectively with co-workers, patients and staff and follows policies, procedures and guidelines to ensure consistent quality. Academic Honors Recognition / Honor Roll Communicate in a clear and concise manner to ensure satisfactory customer service Well-organized, manages time and priorities in multi-task environments Effective problem solver, able to assess situation and identify solutions

Timeline

Heavy Truck Driver Government Contractor

XO Tech LLC
09.2022 - Current

Professional Truck Driver

SpartanNash | Warehouse
08.2019 - 03.2021

Professional Truck Driver

Waggoners Trucking
06.2019 - 08.2019

Owner Operator

Simmons Family Delivery LLC
03.2019 - Current

Professional Truck Driver

Ferguson Enterprise
06.2018 - 06.2019

Dump Truck Driver

D.A.T. Trucking LLC
02.2018 - 05.2018

Student Driver

GA Driving Academy
12.2017 - 02.2018

Assistant Manager / Customer Service

Sonic | Quick Service Restaurant
01.2005 - 03.2007

Squad Leader / Infantry

Infantry U.S. Army
08.2001 - 05.2010

Store Manager / Customer Service

Captain D’s | Quick Service Restaurant
01.1999 - 07.2001

Assistant Manager / Customer Service

Krystal’s | Quick Service Restaurant
01.1997 - 12.1998

Associate of Science Degree - Healthcare Management

Ultimate Medical Academy

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Walter Simmons