Walter Smith
Smithfield,NC
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
18
18
years of professional experience
Work History
MV/Cary Go Cary
Cary Street Partners
, NC
01.2017 - 03.2025
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
Security Supervisor
National Institutes of Health
Bethesda, MD
06.2014 - 07.2017
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Held routine and surprise drills to keep help security team members practice response plans.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Maintained accurate records of security incidents and responses for compliance purposes.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Developed and implemented training procedures for newly hired personnel.
- Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Developed and implemented preventative measures against accidents, thefts and other risks.
Bus Driver
Capital Area Transit Authority/Go Raleigh
Raleigh, NC
09.2007 - 05.2014
- Maintained order among passengers during trip by enforcing rules of conduct.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Obeyed DOT rules and regulations and local laws to maximize safety.
Education
Bachelor of Science - Business Education
Livingstone College
Salisbury, NC06-1972
Skills
- System analysis
- Technical troubleshooting
- Data entry
- Customer service
- Project management
- Team collaboration
- Effective communication
- Problem solving
- Verbal communication
- Team management
- Risk assessment
- Policy enforcement
- Conflict resolution
- Interpersonal communication
- Incident management
- Attention to detail
- Employee training
- Personnel supervision
- Security screening
- Threat assessment
- Surveillance systems
- Safety and security procedures
- Security team leadership
- Security officer training
- Investigative procedures
- Safety and security regulations
- Organizational skills
- Communication
- Collaboration
References
References available upon request.
Timeline
MV/Cary Go Cary
Cary Street Partners
01.2017 - 03.2025
Security Supervisor
National Institutes of Health
06.2014 - 07.2017
Bus Driver
Capital Area Transit Authority/Go Raleigh
09.2007 - 05.2014
Bachelor of Science - Business Education
Livingstone College
Similar Profiles
Susan R. DaltonSusan R. Dalton
Vice President, Treasury & Banking at High Street Insurance PartnersVice President, Treasury & Banking at High Street Insurance Partners
RACHEL LYNN KAUFMANRACHEL LYNN KAUFMAN
Music Teaching Artist at Third Street PartnersMusic Teaching Artist at Third Street Partners
Brad NelsenBrad Nelsen
Regional Market Manager, Direct Sales at High Street Insurance PartnersRegional Market Manager, Direct Sales at High Street Insurance Partners
Patricia McFarlandPatricia McFarland
Patient Access Consultant Case Manager at MMC GroupPatient Access Consultant Case Manager at MMC Group
Katlyn AlmonKatlyn Almon
Caregiver at Private Care GiverCaregiver at Private Care Giver