Walter Smith
Smithfield,NC
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
18
18
years of professional experience
Work History
MV/Cary Go Cary
Cary Street Partners
, NC
01.2017 - 03.2025
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
Security Supervisor
National Institutes of Health
Bethesda, MD
06.2014 - 07.2017
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Held routine and surprise drills to keep help security team members practice response plans.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Maintained accurate records of security incidents and responses for compliance purposes.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Developed and implemented training procedures for newly hired personnel.
- Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Developed and implemented preventative measures against accidents, thefts and other risks.
Bus Driver
Capital Area Transit Authority/Go Raleigh
Raleigh, NC
09.2007 - 05.2014
- Maintained order among passengers during trip by enforcing rules of conduct.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Obeyed DOT rules and regulations and local laws to maximize safety.
Education
Bachelor of Science - Business Education
Livingstone College
Salisbury, NC06-1972
Skills
- System analysis
- Technical troubleshooting
- Data entry
- Customer service
- Project management
- Team collaboration
- Effective communication
- Problem solving
- Verbal communication
- Team management
- Risk assessment
- Policy enforcement
- Conflict resolution
- Interpersonal communication
- Incident management
- Attention to detail
- Employee training
- Personnel supervision
- Security screening
- Threat assessment
- Surveillance systems
- Safety and security procedures
- Security team leadership
- Security officer training
- Investigative procedures
- Safety and security regulations
- Organizational skills
- Communication
- Collaboration
References
References available upon request.
Timeline
MV/Cary Go Cary
Cary Street Partners
01.2017 - 03.2025
Security Supervisor
National Institutes of Health
06.2014 - 07.2017
Bus Driver
Capital Area Transit Authority/Go Raleigh
09.2007 - 05.2014
Bachelor of Science - Business Education
Livingstone College
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