Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Walter Smith

Smithfield,NC

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

18
18
years of professional experience

Work History

MV/Cary Go Cary

Cary Street Partners
, NC
01.2017 - 03.2025
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked with cross-functional teams to achieve goals.

Security Supervisor

National Institutes of Health
Bethesda, MD
06.2014 - 07.2017
  • Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
  • Held routine and surprise drills to keep help security team members practice response plans.
  • Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
  • Maintained accurate records of security incidents and responses for compliance purposes.
  • Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
  • Developed and implemented training procedures for newly hired personnel.
  • Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
  • Worked closely with local law enforcement to coordinate security operations and investigations.
  • Developed and implemented preventative measures against accidents, thefts and other risks.

Bus Driver

Capital Area Transit Authority/Go Raleigh
Raleigh, NC
09.2007 - 05.2014
  • Maintained order among passengers during trip by enforcing rules of conduct.
  • Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
  • Provided courteous customer service while answering questions regarding routes and schedules.
  • Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
  • Obeyed DOT rules and regulations and local laws to maximize safety.

Education

Bachelor of Science - Business Education

Livingstone College
Salisbury, NC
06-1972

Skills

  • System analysis
  • Technical troubleshooting
  • Data entry
  • Customer service
  • Project management
  • Team collaboration
  • Effective communication
  • Problem solving
  • Verbal communication
  • Team management
  • Risk assessment
  • Policy enforcement
  • Conflict resolution
  • Interpersonal communication
  • Incident management
  • Attention to detail
  • Employee training
  • Personnel supervision
  • Security screening
  • Threat assessment
  • Surveillance systems
  • Safety and security procedures
  • Security team leadership
  • Security officer training
  • Investigative procedures
  • Safety and security regulations
  • Organizational skills
  • Communication
  • Collaboration

References

References available upon request.

Timeline

MV/Cary Go Cary

Cary Street Partners
01.2017 - 03.2025

Security Supervisor

National Institutes of Health
06.2014 - 07.2017

Bus Driver

Capital Area Transit Authority/Go Raleigh
09.2007 - 05.2014

Bachelor of Science - Business Education

Livingstone College
Walter Smith