Walter Teats
Great Falls,MT
Summary
Results driven Service Advisor with over 7 years of experience delivering exceptional customer satisfaction in the Automotive Service Industry. Skilled in workflow management, client education, and cross team collaboration. Proficient in CDK and XTime service software, ensuring seamless operations and streamlined service processes. Adept at building lasting customer relationships, driving retention, and improving operational efficiency in high volume environments.
Overview
1
1
Certification
Work History
Automotive Service Advisor
Great Falls Subaru
11 2021 - 12 2024
- Delivered high quality customer service, achieving a 80% increase in repeat business through personalized client engagement year to year.
- Used CDK and X-Time software to manage service scheduling, streamline workflow, and optimize operations, reducing wait times.
- Provided detailed explanations of vehicle diagnostics and repairs increasing customer trust and satisfaction by 30%.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
Automotive Service Advisor
15th St. Service Center
08 2021 - 10 2021
- Interacted with customers to assess their needs and to respond to inquiries, ensuring a smooth and satisfactory service experience.
- Provided customized solutions through proactive client engagement, building trust and loyalty.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Explained estimates and determined repair timelines to manage customer expectations.
Automotive Service Advisor
JNL Brown Automotive
05 2021 - 08 2021
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Automotive Service Advisor
Walmart Stores
05 2017 - 04 2021
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Maintained a clean, organized, and professional service department environment that reflected positively on the businesses image and reputation.
Education
Some College (No Degree) - Criminal Law
Palo Verde College
1 College Dr. Blythe, CACertificate Of Completion - Jewelry Manufacturing
Gemological Institute of America
Carlsbad, CA10.1986
Skills
- Client rapport
- Telemarketing expertise
- Complaint resolution
- Account management
- Till counting
- Staff education and training
- Technical Support
- Sales expertise
- Training development aptitude
- Multi-line phone talent
- Knowledgeable in CDK & XTime
- POS systems expert
- CRM
- Key holder experience
Certification
- Subaru Senior Master Service Advisor
Timeline
Automotive Service Advisor
Great Falls Subaru
11 2021 - 12 2024
Automotive Service Advisor
15th St. Service Center
08 2021 - 10 2021
Automotive Service Advisor
JNL Brown Automotive
05 2021 - 08 2021
Automotive Service Advisor
Walmart Stores
05 2017 - 04 2021
Some College (No Degree) - Criminal Law
Palo Verde College
Certificate Of Completion - Jewelry Manufacturing
Gemological Institute of America
- Subaru Senior Master Service Advisor
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