Walter Thwaite
WOODSTOCK,GA
Summary
Results-driven Sales Support Professional with a strong background at Comcast, specializing in Customer Relations and Analytical Thinking. Proven expertise in Process Improvement initiatives that enhance Operational Efficiency and Customer Satisfaction. Skilled in Team Coaching, Mentoring, and implementing Quality Assurance measures to achieve organizational goals.
Overview
2026
2026
years of professional experience
Work History
Specialist 2 Sales Support and Operations
Comcast
2023 - 12.2025
- Enhanced onboarding processes, boosting new hire productivity through training programs.
- Ensured project deliverables met deadlines, aligning with organizational goals.
- Facilitated professional growth by mentoring junior specialists in best practices.
- Conducted performance evaluations, identifying strengths and improvements for team effectiveness.
- Collaborated with cross-functional teams to successfully achieve project objectives.
- Produced detailed reports with findings and actionable recommendations.
Specialist 1
Comcast
2021 - 2023
- Fostered excellence by mentoring junior staff in customer engagement strategies.
- Ensured compliance with company standards through regular service delivery assessments.
- Achieved project deadlines by collaborating effectively with cross-functional teams.
- Enhanced staff productivity by developing comprehensive training materials.
- Improved customer satisfaction through timely and accurate issue resolution.
- Supported decision-making with detailed reporting for forecast and ad-hoc analysis.
Coordinator 2 Special Projects
Comcast
2017 - 2021
- Streamlined team efficiency by coordinating daily operations and processes.
- Enhanced project collaboration by facilitating interdepartmental communication.
- Oversaw scheduling and resource allocation for multiple simultaneous projects.
- Developed consistent onboarding training materials for new staff.
- Reduced project deliverable turnaround time through implemented process improvements.
- Boosted customer satisfaction by promptly addressing inquiries and concerns.
Coordinator 2 Special Projects
Comcast
2014 - 2021
- Enhanced operational efficiency by analyzing workflow patterns for improvements.
- Streamlined project transitions through organized documentation and quick access to information.
- Ensured consistent onboarding by developing comprehensive training materials for new staff.
- Reduced project turnaround time by implementing effective process improvements.
- Generated reports and tracking documents to support data-driven decision making.
- Managed multiple projects efficiently, meeting deadlines while maintaining high quality.
Advanced Product Support Team Coordinator 3
Comcast
2012 - 2014
- Enhanced workflow efficiency by coordinating team schedules for optimal resource allocation.
- Created training materials that improved new hires' understanding of operational protocols.
- Ensured project alignment by facilitating effective communication across departments.
- Reduced turnaround times for project deliverables through implemented process improvements.
- Led APS Program pilot while recommending procedural improvements to corporate office.
Education
High School Diploma -
Pace Academy
Atlanta, GaMercer University
Macon, GASkills
- Customer relations
- Analytical thinking
- Quality assurance
- Team collaboration
- Coaching and mentoring
- Problem-solving
- Relationship building
- Active listening
Timeline
Specialist 2 Sales Support and Operations
Comcast
2023 - 12.2025
Specialist 1
Comcast
2021 - 2023
Coordinator 2 Special Projects
Comcast
2017 - 2021
Coordinator 2 Special Projects
Comcast
2014 - 2021
Advanced Product Support Team Coordinator 3
Comcast
2012 - 2014
High School Diploma -
Pace Academy
Mercer University
2023 - MVP Award 2021 Pinnacle Performer Award 2017 Business Champion 2015 Cornerstone Award
These acknowledgments emphasize the individual accomplishments I achieved during my time at Comcast.
2023 MVP - The "MVP" award at Comcast is an internal company recognition program for employees in different departments who demonstrate top performance practices.
2021 - Pinnacle Performance Award - This is an internal company recognition that honors top-performing employees for their exceptional accomplishments and their commitment to modeling behaviors that are central to Comcast business and culture.
2017 - Business Champion Award - The Comcast Business Champion Award recognizes top internal leaders who exemplify "Built4Business", principles through collaboration, empowerment, and transformation.
2015 - The Cornerstone Award - The Cornerstone Award at Comcast was an internal individual employee recognition for employees of Comcast who embodied one of the organization's eight core values