Proven security and hospitality expert from Blue Woods Management Group, adept in CCTV monitoring and fostering tenant relations. Excelled in enhancing building safety and resident satisfaction, demonstrating exceptional problem-solving and communication skills. Achieved significant improvements in security protocol compliance among new personnel.
Hi, I’m
Walter Valentin
Colorado Springs,CO
Summary
Overview
35
years of professional experience
Work History
Blue Woods Management Group
Doormen
04.1989 - 05.2024
Job overview
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Orchestrated building safety measurements to maintain security and protect residents.
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Monitored CCTV cameras and alarm systems for security breaches.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Responded quickly to emergency situations to assess and deflect issues.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Education
Park West High SchoolNew York, NY
High School Deploma from Cook
06.1988
University Overview
Skills
- Package handling
- Tenant relations
- CCTV Monitoring
- Parking Management
- Complaint Handling
- Professional Appearance
- Incident Reporting
- Building Maintenance
- Security awareness
- Event Support
- Concierge services
- Teamwork and Collaboration
- Customer Service
- Team Player
- Problem-Solving
- Honest and Dependable
- Time Management
- Reliable and Responsible
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Punctuality
- Adaptable and Flexible
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
Timeline
Doormen
Blue Woods Management Group
04.1989 - 05.2024
Park West High School
High School Deploma from Cook
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