Walter Velasquez
West Palm Beach,FL
Summary
Results-driven insurance broker skilled in assessing client needs and providing customized insurance options. Demonstrated success in fostering client relationships through effective communication and service excellence. Committed to achieving organizational goals in a collaborative environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Independent Insurance Broker
Inspired Insurance Solutions
West Palm Beach, Florida
03.2023 - Current
- Advised clients on insurance policies tailored to their needs.
- Analyzed client data to recommend optimal coverage options.
- Educated clients about policy features and benefits during consultations.
- Collaborated with underwriters to assess risk and determine policy terms.
- Managed client relationships to ensure satisfaction and retention.
- Prepared documentation and submitted applications for policy approvals.
- Stayed updated on industry trends and regulatory changes impacting insurance services.
- Interviewed prospective clients to learn about financial needs and discuss existing coverage.
- Served as a point of contact for customers throughout the life cycle of their policies.
- Promoted client retention through high-quality service and follow through.
- Maintained up-to-date knowledge of industry trends and regulations.
- Identified opportunities for cross-selling additional products or services.
- Resolved customer inquiries regarding policy changes or coverage issues.
- Assisted clients in selecting appropriate life insurance policies.
- Educated clients on health insurance options and benefits.
- Assisted clients with policy selection and enrollment processes.
- Utilized CRM software to track client interactions and manage accounts.
Fire and Theft Adjuster
Progressive Insurance
West Palm Beach, FL
09.2021 - 03.2023
- Responsible to adjust auto and property non-injury theft, fire, and vandalism insurance claims and other potential fraudulent or questionable claims presented by or against our members and settling claims in compliance with state laws and regulations
- Identifies and manages existing and emerging risks that stem from business activities and the job role
- Ensures risks associated with business activities are effectively identified, measured, handled, and controlled
- Follows written risk and compliance policies, standards, and procedures for business activities
- Investigates and figures out coverage and liability, evaluate, negotiate, and settle low complexity to high complex non-injury auto and low complexity unscheduled personal property claims such as comprehensive, collision, property damage liability, uninsured motorist property damage, personal property and rental vehicle coverages for total loss and repairable vehicles
- Acquires and applies a functional understanding of fraud schemes and investigative strategies for questionable, suspect, or fraudulent first- and third-party claims
- Refers the claim for further investigation if there are suspicious circumstances
- Acquires and applies foundational knowledge of P&C insurance industry products, services, and processes in investigating claims, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures
- Participates in the collection of data and evidence in the pre-fraud investigation through taking statements, collecting police reports and other documentation pertaining to the facts of the loss
- Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions for cases that may include non-routine circumstances and resolutions and in coordination with the outcome of SIU investigations
- May take First Notice of Loss to initiate claim and gather information for effective investigation
Claims Generalist Trainee
Progressive Casualty Insurance
West Palm Beach, FL
03.2021 - 09.2021
- Speak to witnesses and claimants and interviewed for pertinent information.
- Reviewed settlements, litigation and team best practices to maintain high standards of quality.
- Recommended and communicated goals to help team excel against targets.
- Maneuver through claim station to work each claim
- Utilize ISO
- Utilize Microsoft teams, Word, and Outlook
- Being able to Multitask
- Setup up total Losses
- Setup Dual claims
- Determining liability through extensive investigation methods such as recorded interviews with all parties involved in accident, ordering police reports, scene investigations, vehicle damage.
- Being able to work independently as well as in a team environment.
- Bilingual and fluent in Spanish
Catastrophe Claims Adjuster
Allstate
Nationwide, Nationwide
11.2019 - 03.2021
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records
- Conducted thorough property investigations to identify and classify damages for customer claims
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors
- Evaluated original investigation reports and documents to resolve secondary concerns
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims
- Maintained excellent attendance record, consistently arriving to work on time
- Multitask
- Able to organize time management
- Able to work independently but also in teams
- Utilize software such as Xactimate, Nextgen, CPT to navigate through claim process
- Utilize Microsoft Office products such as Word, Excel and Outlook
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Conducted interviews, gathered detailed information and completed field investigations.
- Reduced loss ratios through fair and prompt processing of claims.
- Analyzed first reports of loss and underlying file material to determine if claim was suspect.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
Realtor
Partnership Realty Inc.
West Palm Beach, FL
10.2017 - 11.2019
- Compared recently sold area properties to determine competitive market prices
- Prepared homes for client arrivals during open house events and established signage
- Established positive flow of communication with agents, clients, attorneys and all personnel involved in closing transactions
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms
- Coordinated appointments to show tenants and buyers prospective homes
- Handled day-to-day happenings of real estate office, consistently growing client bases and increasing revenue
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales
- Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers
- Advised and informed prospective clients on current market activities/condition
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets
- Increased home sales through persuasion, negotiation and ability to close
- Managed real estate transactions from initiation to closing.
- Advised prospective clients on current market activities.
- Planned and coordinated open house events.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Recommended home improvements to sellers to maximize profits and promote faster sale.
- Evaluated mortgage options, helping clients obtain financing at best rates and terms.
- Prepared representation contracts, purchase agreements and closing statements.
- Conducted sales development with lenders, realtors, mortgage companies, buyers and sellers.
- Prepared and delivered sales presentations.
- Promoted sales of properties through advertisements, open houses, multiple listing services and other online advertising platforms.
Public Adjuster Assistant
CCIG
West Palm Beach, FL
08.2016 - 10.2017
- Assisted the Public adjuster with insurance claims
- Investigating property Damage
- Speaking with clients
- Documenting and taking photographs of damage
- Measuring and detailing damage
Technician Apprentice
Compare Marble
West Palm Beach, FL
09.2013 - 08.2016
- Maintained excellent attendance record, consistently arriving to work on time
- Reviewed work orders and discussed with supervisors
- Followed all standard safety practices to avoid accidents as per company regulations
- Completed proactive maintenance and repair actions to keep equipment operating at peak levels
- Avoided safety issues by carefully following company procedures and wearing protective gear when necessary.
- Handled basic machinery repairs quickly to alleviate outsourcing costs to the company.
- Participated in company-sponsored trainings and workshops to improve skills set and boost technical knowledge.
- Prepared operational reports and provided information to supervisors.
- Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.
- Set up, configured and monitored safety equipment for use by technical personnel.
Pharmacy Technician
CVS Pharmacy
West Palm Beach, FL
01.2012 - 08.2013
- Provided exceptional patient care Input patient information as well as their insurance information into database Process cash and credit card transactions Verify and ensure each patient receives the right medication Uphold patient privacy regulations
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Resolved non-routine issues like third party billing, computer system and customer service issues
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Implemented vaccine awareness campaign that increased immunization-based revenue and enhanced community health education
- Stocked, labeled and inventoried medication to keep accurate records
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors
- Set up and modified patient profiles into system to include current information such as medications and insurance details
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Answered incoming phone calls and addressed questions from customers and healthcare providers
Education
Associate of Arts - Criminal Justice
Keiser University
West Palm Beach, FL2012
Bachelor of Science - Health Science
South University
West Palm Beach, FLSkills
- Credit
- Database
- Insurance
- Inventory
- Money
- Patient care
- Patient privacy
- Contract negotiation
- Sales-savvy
- Market monitoring
- Comps of sale of homes
- Problem resolution
- Organization
- Team building
- MS Office
- Customer service
- Risk assessment
- Claims processing
- CRM software
- Customer retention
- Policy analysis
- Problem solving
- Detail orientation
- Claims handling
- Warm and cold leads development
- Recommend financial products
- Commission-based sales experience
- Sales presentations
- Excellent communication skills
- Relationship development skills
- Life and health insurance
- Licensed insurance agent
Certification
Real estate License
0620-Adjuster-All Lines
0220- General lines (P&C)
0215- Life and Health
Timeline
Independent Insurance Broker
Inspired Insurance Solutions
03.2023 - Current
Fire and Theft Adjuster
Progressive Insurance
09.2021 - 03.2023
Claims Generalist Trainee
Progressive Casualty Insurance
03.2021 - 09.2021
Catastrophe Claims Adjuster
Allstate
11.2019 - 03.2021
Realtor
Partnership Realty Inc.
10.2017 - 11.2019
Public Adjuster Assistant
CCIG
08.2016 - 10.2017
Technician Apprentice
Compare Marble
09.2013 - 08.2016
Pharmacy Technician
CVS Pharmacy
01.2012 - 08.2013
Associate of Arts - Criminal Justice
Keiser University
Bachelor of Science - Health Science
South University