Walter Vivolo
Bangoli Irpino
Overview
20
20
years of professional experience
1
1
Certification
Work History
Room Attendant
The Club at Ibis
West Palm Beach
08.2023 - Current
- Maintained cleanliness and organization of guest rooms and public areas.
- Replenished supplies in guest rooms, including toiletries and linens.
- Organized supplies for use based on expected customer needs.
- Assisted other departments with special projects when asked by the supervisor or manager.
- Provided guests with information about local attractions and services using a variety of resources.
- Communicated with maintenance team on damages to repair.
Manager
Autogrill
BAGNOLI IRPINO
01.2023 - 08.2023
Bar Manager
Circolino Bresso
Milan
03.2021 - 06.2022
Bar Manager
Bar Roma
Bagnoli Irpino
06.2018 - 05.2020
- Supervised daily bar operations to ensure smooth service and customer satisfaction.
- Managed inventory levels and ordered supplies to maintain stock availability.
Outbound Call Center Agent
TIM telefonica
SALERNO
01.2018 - 11.2018
Sales Assistant
Cavaniglia Tartufi
Bagnoli Irpino
07.2016 - 12.2017
- Assisted customers with product selection and inquiries in gourmet food setting.
- Managed inventory levels to ensure product availability and freshness.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and completed cash, check and credit card payments.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of sales and promotions, return policies and security practices.
Restaurant Owner
Piu Ristorante
MARACAIBO
02.2010 - 11.2014
- Managed daily restaurant operations and ensured smooth workflow among staff.
- Developed and implemented menu items based on customer preferences and trends.
- Coordinated inventory management to maintain stock levels and minimize waste.
- Enhanced customer satisfaction by addressing feedback and resolving issues promptly.
- Oversaw financial transactions, including cash handling and expense management.
- Established relationships with suppliers to secure quality ingredients at competitive prices.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Optimized profits by controlling food, beverage and labor costs.
- Managed food preparation, guest interaction, quality control and customer relations.
- Trained and supervised kitchen staff in proper food preparation techniques.
- Collaborated with chefs on new recipes, flavors and presentations for dishes served in the restaurant.
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
- Trained staff, facilitated staff meetings and spearheaded menu development.
Administrative Assistant
DEVIWANA
MARACAIBO
02.2005 - 12.2008
- Handled incoming calls and directed inquiries to appropriate staff members.
- Implemented office supply inventory management to maintain stock levels efficiently.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Education
Hospitaliy Managment - Hospitality Management
Florida Atlantic University
Boca Raton, FL03-2025
Some College (No Degree) - High School Teaching
CPIA
AVELLINOLaurea Magistrale in Lingue E Letterature - Lingue e Letterature
Università Di Salerno
SalernoHigh Shool And ESL STUDENT - High School And ESL STUDENT
Maur Hill Prep School
Atchison, KSSommelier - Sommelier
The Court of Sommeliers Americas
Santa Barbara, CASkills
- Customer service
- Team collaboration
- Inventory management
- Menu development
- Communication skills
- Problem resolution
- Staff training
- Teamwork orientation
- Inventory and supply
- Storeroom management
- Hospitality industry
- Project management
- Work prioritization
- Documentation
- Front desk communications
- Adaptability
- Confidentiality maintenance
- Professionalism
Languages
English
Full Professional
Italian
Native/ Bilingual
Spanish
Native/ Bilingual
French
Elementary
Portuguese
Elementary
Certification
- acca software BIM certification
- OFFICE certification
Accomplishments
- Employee of the month - The Club at Ibis October 2024
- Employee of the month - The Club at Ibis MAY 2025
Timeline
Room Attendant
The Club at Ibis
08.2023 - Current
Manager
Autogrill
01.2023 - 08.2023
Bar Manager
Circolino Bresso
03.2021 - 06.2022
Bar Manager
Bar Roma
06.2018 - 05.2020
Outbound Call Center Agent
TIM telefonica
01.2018 - 11.2018
Sales Assistant
Cavaniglia Tartufi
07.2016 - 12.2017
Restaurant Owner
Piu Ristorante
02.2010 - 11.2014
Administrative Assistant
DEVIWANA
02.2005 - 12.2008
Hospitaliy Managment - Hospitality Management
Florida Atlantic University
Some College (No Degree) - High School Teaching
CPIA
Laurea Magistrale in Lingue E Letterature - Lingue e Letterature
Università Di Salerno
High Shool And ESL STUDENT - High School And ESL STUDENT
Maur Hill Prep School
Sommelier - Sommelier
The Court of Sommeliers Americas
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